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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
The UX Researcher will execute qualitative and quantitative research tasks throughout the product development lifecycle to ensure that the right problems are solved and the right solutions are provided. They will advocate for user-centered design and transform research insights into practical design solutions.
Responsibilities
- Assist the Principal UX Researcher and Product Analyst in uncovering user needs and pain points
- Execute qualitative research tasks, such as conducting and summarizing moderated qualitative interviews and coding unmoderated usability tests
- Execute quantitative data analysis tasks, such as generating simple SQL queries and pulling and analyzing data from tools
- Explore existing qualitative and quantitative data sources to identify themes and research opportunities
- Support research operations tasks such as recruitment and knowledge sharing
- Advocate for user-centered design by prioritizing user research and data-driven insights
- Act as a champion and advocate for good user experience, sharing best practices and demonstrating curiosity
- Transform research insights into practical design solutions
- Help peers to effectively utilize user research findings and usage metrics
- Accelerate team efficiency by improving operations and workflows
- Influence stakeholders across functions to gain support for research-based, user-centric solutions
Requirements
- Broad knowledge of qualitative and quantitative research methods
- Experience executing mixed methods research tasks in enterprise and complex B2B systems
- Ability to multitask and operate as a consultant across multiple product areas
- Strong attention to detail, problem-solving skills, and exceptional communication skills
- Familiarity with collaborative and rapid prototyping tools, analytic tools, AI tools, and UX research tools
- Aptitude for learning complex technological concepts
- Actively seeks and offers candid, constructive feedback
- Takes ownership and cultivates responsibility within the design team and product org
- Work samples demonstrating depth and breadth of abilities and its impact on the business
- B.S. or M.S. in human computer interactions (HCI), human factors, cognitive science, anthropology, sociology, psychology, or related fields
- 3-5+ years research experience in a technical environment
- Proven experience working with multi-disciplinary teams
- Experience writing SQL queries, crafting interview guides, writing surveys, or using data analytics/statistical tools is a plus
Key Skills
- Qualitative and quantitative research methods
- Collaborative and rapid prototyping tools
- Analytic tools
- AI tools
- UX research and reporting tools
- SQL queries
- Interview guides
- Surveys
- Data analytics/statistical tools
Benefits
- Remote-first culture
- Competitive compensation
- High-growth, collaborative, and inclusive work environment
- 3-weeks of vacation, wellness days, and holidays
- Generous benefits package, including parental leave
- Monthly tech stipend
- Recognition opportunities
- Diversity, Equity, Inclusion, and Accessibility initiatives
About Celigo
The Celigo platform is a world-class integration platform as a service (iPaaS) that allows IT and line of business teams alike to automate both common and custom business processes, enabling the entire organization to be more agile and innovate faster than ever before.
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