UX Researcher

The UX Researcher will plan and conduct user research studies to uncover customer needs and pain points, translating findings into actionable insights. They will collaborate with various teams to embed user-centred thinking in product development and present research findings to stakeholders.

Responsibilities

• Plan and conduct user research studies across digital journeys and service experiences, using quantitative and qualitative methods
• Translate findings into clear, actionable insights that inform design, product, and CX decisions
• Collaborate with UX designers, service designers, product owners, and journey teams to embed user-centred thinking in end-to-end development
• Work on iterative research cycles to test early concepts, prototypes, and live experiences
• Present research findings to stakeholders with clarity, empathy, and influence
• Help to define research priorities and contribute to a joined-up view of the customer experience
• Maintain best practice research documentation, templates, and knowledge repositories
• Support a culture of evidence-based design by sharing user stories and fostering empathy across teams
• Champion accessibility and inclusion in all research and insight activities
• Cultivate an environment of diversity, transparency, and trust, where your squad feel empowered to share ideas, be challenged and fulfil their potential

Requirements

• Experience conducting UX research in digital, service, or omni-channel environments
• Proficient in qualitative research methods such as usability testing, interviews, contextual inquiry and diary studies
• Experienced in remote and in person research facilitation, experience in a lab preferable
• Skilled in quantitative research methods such as A/B testing and surveys
• Evidence of using confidence intervals and UX metrics within findings
• Proven experience of the ability to translate research findings into user journeys, personas, and actionable recommendations
• Strong communication and storytelling skills to engage non-research stakeholders
• Familiarity with research platforms, collaboration tools and design tools (e.g. UserZoom / UserTesting, Miro, Figma, etc)
• A passion for inclusive design, user-centred thinking, and continuous improvement

Key Skills

• UX research
• qualitative research methods
• quantitative research methods
• confidence intervals and UX metrics
• user journeys, personas, and actionable recommendations
• communication and storytelling skills
• research platforms
• collaboration tools
• design tools
• inclusive design
• user-centred thinking
• continuous improvement

Benefits

• Flexible total rewards to support your financial, physical, and emotional needs
• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone