UX Researcher

The UX Researcher will collaborate with product, design, and engineering teams to plan and execute user research. They will synthesize findings to inform product and design strategies.

Responsibilities

• Collaborate with product, design, and engineering teams to plan, execute, and synthesize user research across discovery, concept validation, and usability testing phases
• Conduct a range of qualitative and quantitative methods including interviews, contextual inquiry, surveys, diary studies, card sorting, and usability testing
• Articulate users’ needs, tasks, and goals into user stories, journey maps, and user requirements
• Communicate insights and clear and actionable recommendations effectively through visual storytelling (highlight videos, decks, storyboards, etc.) and champion user perspectives across teams
• Define metrics and identify opportunities to pair qualitative findings with quantitative data for richer insights
• Facilitate insight-sharing workshops to translate research into product and design strategies
• Provide support for vendor-led moderated research projects, including live observation and input on in-the-moment probing questions
• Contribute to evolving research processes, tools, and best practices that strengthen our insights function and research operations

Requirements

• Bachelor’s degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or related field (or equivalent practical experience)
• 2-3 years of experience in applied research, including integrating insights into product and design practices
• Knowledge of a wide range of qualitative and quantitative research methods and their appropriate application
• Experience with research, prototyping and collaboration tools such as Usertesting.com, Figma, and survey platforms is highly preferred
• Strong grasp of user-centered design principles and usability practices
• Excellent interpersonal, communication, and collaboration skills, with an ability to present findings clearly to cross-functional teams

Benefits

• Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance
• Flexible Vacation / Paid Time Off
• Charitable Giving Programs that include Paid Time off to volunteer and donation match
• Family Planning Programs like MAVEN Fertility Concierge
• Pregnancy and Paid Parental Leave (up to 16 weeks)
• 401K savings plan with employer match
• Employee stock purchase program (ESPP)
• Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptions
• Hybrid, Remote and Flexible work arrangements
• Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!