Staff UX Researcher, Domains

Lead and support multiple research projects focused on domain and email experiences. Collaborate with cross-functional teams to conduct research and influence product direction.

Responsibilities

• Guide and oversee multiple research projects simultaneously across Domains, Email & Growth product teams with the ability to prioritize effectively.
• Identify opportunities with Product leadership that inspire change within a major area of the business while executing and informing research on a Group and team level.
• Build and nurture partnerships with product managers, designers, data scientists, analysts, customer support, and engineers at all levels.
• Lead end-to-end, high impact exploratory research while simultaneously teaching and helping cross-functional teams conduct lightweight research on their own.
• Present to leadership and find compelling ways to illustrate research findings to influence stakeholders and product roadmaps.
• Advocate for research within the organization and on your teams by guiding stakeholders toward the best areas of study, methodologies, and a shared understanding of our users.
• Identify patterns in research happening across teams and establish core insights that impact ongoing prioritization.
• Collaborate with Marketing stakeholders to conduct strategic research—including competitive analysis, quantitative studies for feature prioritization, and qualitative explorations—to inform product positioning, messaging, and roadmap decisions.

Requirements

• 9+ years of UX Research experience.
• Deep understanding of UX/Design research methods, knowing when and how to apply different methods and customize them to teams' needs and constraints.
• Ability to create and lead mixed method research studies and also instruct Non-researchers on research fundamentals and best practices when conducting lightweight research.
• Experience creating and owning research processes end-to-end and influencing product and teams' direction at a leadership and team level.
• Ability to provide focus and direction to multiple stakeholders when faced with ambiguity and technological constraints.
• Basic familiarity with analytics and quantitative research and comfort working alongside quantitative research partners.
• UX focused with a passion for high quality, sensible design.

Benefits

• A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
• Supplemental Life and Disability Insurance plans
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year