Senior UX Researcher - Collectibles

Drive research initiatives for the Collectibles team, influencing product and business strategy. Collaborate with cross-functional teams to deliver high-impact user insights and improve customer experiences.

Responsibilities

• Help drive key features, products, or initiatives based on company priorities
• Lead research on improvements to make and defining excellent customer experiences
• Partner and work closely with Design, Product, and Business leadership to drive the UX strategy for the area through insights
• Employ storytelling techniques and workshops to communicate research insights and recommendations, and help teams turn insights into action
• Actively contribute to the always-growing UX Research practice at eBay

Requirements

• 5+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch, in an applied user research setting.
• M.A., M.S., or PhD in a human behavior related field, such as Anthropology, Psychology, Sociology, Cognitive Science, Statistics, Human Factors Engineering, Human-Computer Interaction, Information Science, Media Studies, or Computer Science.
• Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business. Expert use of UX research tools.
• Ability to assess and work through complex problems and ambiguous situations, and work with teams to ensure insights are clear, actionable and acted upon.
• Exceptional communication and storytelling skills, experienced influencer, and advocate for user research.
• Experience working in large organizations and collaborating across diverse cross-functional teams is preferred. Global research experience is a plus.

Benefits

• Base pay range for this position is expected in the range below: $108,000 - $186,900
• Total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)