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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
Principal UX Researcher
At&t • Dallas, United States of America 🇺🇸
Lead user research programs across the entire lifecycle of a product and develop comprehensive research plans to gather user insights. Collaborate closely with cross-functional teams to integrate user research findings into the design and development process.
Responsibilities
- Strategic Research Planning and Execution: Develop and implement comprehensive research plans and methodologies to gather user insights that inform high-level design and product decisions across the organization
- Advanced Data Analysis and Strategic Reporting: Analyze and interpret complex research data to identify patterns, trends, and actionable insights. Compile findings into strategic reports and presentations, effectively communicating insights and recommendations to senior stakeholders
- Cross-Functional Collaboration and Influence: Collaborate closely with cross-functional teams, including designers, product managers, and developers, to integrate user research findings into the design and development process. Influence strategic decision-making through research insights and perspectives
- Development of User Personas and Research Artifacts: Create detailed user personas and journey maps based on comprehensive research data. Produce research artifacts such as insight briefs, journey maps, affinity diagrams, and usability reports to support strategic design decisions
- Continuous Improvement, Innovation, and Advocacy: Continuously iterate on research methods and processes to ensure they remain effective and innovative. Maintain a repository of research findings, stay current with the latest UX research methodologies, tools, and industry trends, and champion user-centered design principles and methodologies, ensuring ethical and effective research practices
Requirements
- Experience as a team-builder and servant-leader with a track-record of people management, team development, recruiting and team building successes
- 8+ years of experience in the research field, working collaboratively across functions: product, engineering, design, marketing, data science, and sales
Key Skills
- Expertise in qualitative research
- Great communicator
- Ability to translate reports in digestible formats
- Comfortable and confident in advocating for product releases
- Systems thinker and service designer
- Ability to synthesize the desired service experience into a visual framework
- Actively identify and track metrics / trends relevant to company and product goals
Benefits
- Health insurance
- Tuition reimbursement
- Paid time off
- Discounts on products and services
- Company-sponsored initiatives
- Networking through employee groups
About At&t
We understand that our customers want an easier, less complicated life. We’re using our network, labs, products, services, and people to create a world where everything works together seamlessly, and life is better as a result. How will we continue to drive for this excellence in innovation? With you. Our people, and their passion to succeed, are at the heart of what we do. Today, we’re poised to connect millions of people with their world, delivering the human benefits of technology in ways that defy the imaginable. What are you dreaming of doing with your career? Find stories about our talent, career advice, opportunities, company news, and innovations here on LinkedIn. To learn more about joining AT&T, visit: http://www.att.jobs We provide in some of our posts links to articles or posts from third-party websites unaffiliated with AT&T. In doing so, AT&T is not adopting, endorsing or otherwise approving the content of those articles or posts. AT&T is providing this
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