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Staff UX Researcher, Quantitative

Lightspeed Commerce β€’ Toronto, Canada πŸ‡¨πŸ‡¦

Remote Full-time Staff

Lead complex research initiatives to shape strategy and vision while analyzing large datasets to uncover insights. Collaborate with product and data teams to design user-centric, data-informed decisions and evolve research frameworks.

Responsibilities

  • Lead complex research high-impact research initiatives, shaping strategy and vision.
  • Manipulate and analyze large, complex datasets to uncover insights and guide decisions with advanced statistical methods.
  • Break complex challenges into rapid, testable experiments.
  • Partner with product and data teams to design strategies and projects grounded in robust quantitative evidence.
  • Build living dashboards, metrics frameworks, and automated reporting to track experience performance at scale.
  • Conduct multivariate experiments, and funnel analyses to measure impact and prioritize improvements.
  • Evolve design and research frameworks to incorporate AI-driven methods and predictive analytics.
  • Think long-term and create sustainable frameworks and methods for UXR that can be adopted, adapted, and evolved across multiple teams.
  • Maintain consistency and quality while enabling faster, evidence-based iteration cycles for cross-functional teams who do research.
  • Mentor researchers and designers in quantitative methods, analytics tools, and AI integration.
  • Lead cross-functional workshops to align on hypotheses, metrics, and experiment design.
  • Build strong relationships with engineering, data science/analytics, and product management to ensure actionable outcomes.
  • Communicate findings clearly to both technical and non-technical audiences.

Requirements

  • 6+ years in UX research, analytics, or product data science roles with measurable impact.
  • Proficient skills in SQL, data visualization tools (Tableau, Looker, etc.), and statistical software (R, Python, SPSS, etc.).
  • Proven ability to apply quantitative methods β€” statistical modeling, behavioral data analysis, experimental design.
  • Experience implementing AI-driven research methodologies and outcomes.
  • Strong understanding of large-scale data pipelines and how to work with data engineering teams.
  • Ability to integrate quantitative research with qualitative insights for a holistic view of the user experience.
  • Proficiency in testing solutions through both research and in-product experimentation.

Benefits

  • Flexible work environment that empowers you to do your best work.
  • A culture that celebrates performance.
  • The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard.
  • Career-defining opportunities.
  • Flexible paid time off and remote work policies.
  • Equity options, because this is your company too.
  • Contributions to your pension plan. Your future matters.
  • Training opportunities to grow your skills and career.
  • Health and wellness credit so you feel your best.
  • Time off to volunteer and give back to your community.
  • Interest groups, employee led networks, social committees to sponsored sports teams.
  • Computer purchase program to get your personal Macbook.
  • Enhanced parental leave to support growing families.

About Lightspeed Commerce

Our unified platform fuels retail and hospitality ambitions with the technology and insights needed to simplify operations, scale efficiently and deliver exceptional customer experiences. From online and in-store operations to multichannel sales, global payments, inventory management tools and data-driven insights, Lightspeed helps businesses make work flow, grow sustainably and thrive in every market. Founded in MontrΓ©al in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With global teams across North America, Europe and Asia Pacific, we support merchants in over 100 countries.

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