UX Designer

As a UX designer, you'll lead the customer-centric design process, focusing on creating new customer journeys that are holistic and intuitive. You will collaborate with various teams to solve complex design challenges across multiple platforms.

Responsibilities

• Achieving great outcomes that are highly collaborative not only within the UXD team but also with product managers, engineers, marketers, data scientists, analysts and customer care partners
• Telling stories that take other teammates and stakeholders on a design journey with you, making sure the team remains focused on who we're designing for, what problem we're solving, and what the future looks like
• Solving complex design challenges on mobile, tablet, adaptive/responsive web arena, emerging and emerged platforms (OTT and voice) and/or car experiences
• Providing thought leadership, champion design thinking and have a strong desire to create meaningful, relevant experiences that our customers will love
• Create and maintain a scalable design system, including a component library, style guide, and documentation

Requirements

• 2-3 years or more of customer centered design experience with focus on digital and end-to-end experience design in an agency or in-house agile team
• Extensive experience in design research and of prototyping and testing designs with customers
• Demonstrated expertise turning design research into tangible, actionable design outcomes
• Great articulation and collaboration skills
• Effective communication and presentation of design rationales to stakeholders
• Previous experience working multidisciplinary co-located teams
• A portfolio demonstrating solutions that represent the most user-centric intersection of content, business, technology, and design
• Expert knowledge of mobile user-centered design principles, UX Design best practices, trends and emerging conventions for iOS, Android and Web
• Proficiency in modern design tools (Figma, Sketch, Adobe Creative Suite, etc.)
• Experience working with design systems, component libraries, tokens, and cross-platform design patterns
• Understanding of WCAG accessibility standards and inclusive design practices
• High degree of creativity and problem solving
• Strong conceptual, visual and analytical skills - relentless attention to detail and to consistency
• A passion for music and the audio universe

Key Skills

• User research methodologies
• Conducting user research activities for insights
• Developing information architecture and user flows
• Planning and conducting usability testing sessions
• User-centered design approach
• Understanding risk management and SOX compliance principles
• Familiarity with design and prototyping tools

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!