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"The details are not the details. They make the design."
— Charles Eames
Lead discovery work to uncover customer problems and translate insights into user flows, wireframes, and polished UI designs. Collaborate closely with Product Managers and Engineers throughout the agile lifecycle to drive outcomes that deliver real customer and business value.
Responsibilities
- Lead discovery work to uncover customer problems, validate opportunities, and inform product strategy through research, workshops, and co-design
- Translate insights into concepts, user flows, wireframes, prototypes, and polished UI designs
- Apply systems thinking and service design techniques to shape an offering that must anticipate the needs of customers and the staff who support them
- Collaborate closely with Product Managers and Engineers throughout the agile lifecycle
- Champion customer-centricity and advocate for best-in-class user experience at every stage of the product development process
- Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, and data
- Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback to continuously improve outcomes
- Contribute to evolving our design system for consistency, scalability, and efficiency
- Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and improve solutions
Requirements
- 3+ years of experience designing digital products end-to-end in cross-functional product teams
- Growth mindset and drive to develop your own capability and the capability of your colleagues
- Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders
- Strong understanding of human-centred design methodologies
- Strong collaboration and communication skills
- Excellent interaction and UI design skills, with an eye for detail and craft
- Experience designing for complex systems, services, or platforms
- Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies
- Comfortable navigating ambiguity and complexity, balancing customer needs with business goals
- A portfolio that showcases end-to-end product design thinking, craft, and measurable impact
Key Skills
- Human-centred design methodologies
- Collaboration and communication skills
- Interaction and UI design skills
- Design tools proficiency (e.g., Figma, Adobe Creative Suite)
- Front-end technologies understanding (HTML, CSS, components, design tokens)
Benefits
- Work on products that genuinely impact people’s lives
- Part of a highly collaborative, customer-first culture
- Ownership and autonomy to shape the product as a key member of a cross-functional team
- Investment in your growth and career development through coaching, learning budgets, and design community support
About Commonwealth Bank
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances. Connect with us, we'd like to hear from you: facebook.com/commonwealthbank twitter.com/commbank youtube.com/commbank youtube.com/commbankbusiness instagram.com/commbank Our Community Guidelines can be found at: https://www.commbank.com.au/support/social-networks.html For information on our Privacy Policy visit https://www.commbank.com.au/support/privacy
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