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"The details are not the details. They make the design."
— Charles Eames
Lead the end-to-end UX design process for Rakuten Senior's products and services, focusing on the senior demographic. Utilize the Human-Centered Design process to enhance user experience and accessibility.
Responsibilities
- Lead the end-to-end UX design process for Rakuten Senior's products and services, from upstream planning to execution
- Utilize the Human-Centered Design (HCD) process to deeply understand the characteristics and needs of the senior demographic and promote user-centered design with a focus on accessibility
- Leverage design guidelines from Google and Apple to improve UX and UI, contributing to enhanced business outcomes, user satisfaction, and loyalty
- Involve in the planning of socially impactful products
- Leverage Rakuten's unique ecosystem to develop innovative product concepts
- Drive forward-thinking solutions by actively adopting new technologies and trends
- Propose UX improvements based on data analysis
Requirements
- 3+ years of professional experience in UX or UI design
- Experience utilizing the Human-Centered Design (HCD) process in design
- Proven track record of contributing to business outcomes (e.g., improved conversion rates, retention rates, or user satisfaction) through UX/UI improvements
- Knowledge and practical experience in accessibility (e.g., WCAG, ARIA, color vision accessibility)
- Experience designing based on Google’s Material Design and Apple’s Human Interface Guidelines
- Experience in planning and conducting user research and usability testing
- Proficiency in wireframe and prototyping tools (e.g., Figma, Sketch, Adobe XD)
- Experience creating user journeys and personas
- Experience building and managing design systems
- Experience proposing UX improvements based on data analysis
Key Skills
- UX or UI design
- Human-Centered Design (HCD) process
- Business outcomes contribution
- Accessibility knowledge and experience
- Google’s Material Design
- Apple’s Human Interface Guidelines
- User research and usability testing
- Wireframe and prototyping tools
- User journeys and personas
- Design systems
- Data analysis
About Rakuten
Rakuten Group, Inc. (TSE: 4755) is a global technology leader in services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 1.9 billion members around the world. The Rakuten Group has more than 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.
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