Senior Content Designer

GoFundMe is hiring a Senior Content Designer to shape mission-critical product initiatives, focusing on UX content design for social media platforms.

Responsibilities

• Lead content design on high-profile product initiatives as a part of a cross-functional product team
• Partner with product designers, researchers, product managers, engineers, legal, marketing, and other writers
• Align your work with business goals, user needs, and our design system
• Advocate confidently for clear, consistent, engaging content for your product area at every stage of the product cycle
• Champion the discipline's impact by proactively mentoring designers, PMs, and others to help them improve their UX writing skills and center content in their own processes

Requirements

• A strong content design portfolio showcasing goals, process, and outcomes, including business impact
• A background in designing product experiences for social media ecosystems—activity feeds, user-generated content, profiles, sharing, etc.
• Confidently connect your strong knowledge of user psychology in online social ecosystems to tangible UX solutions
• Confidently contribute to product strategy and vision - not just what words to write, but what product we should build
• Clearly articulate your content recommendations and decisions to stakeholders
• Advocate for equitable, accessible design and product choices that serve all users with care and attention
• Take initiative and prioritize workload while meeting project deadlines
• Experience working with a design system and using tools like Figma, Lyssna (UsabilityHub), and JIRA

Key Skills

• Strong content design portfolio of projects showcasing goals, process, and outcomes, including business impact
• Background in designing product experiences for social media ecosystems—activity feeds, user-generated content, profiles, sharing, etc.
• Confidently connect your strong knowledge of user psychology in online social ecosystems to tangible UX solutions
• Confidently contribute to product strategy and vision - not just what words to write, but what product we should build
• Clearly articulate your content recommendations and decisions to stakeholders
• Advocate for equitable, accessible design and product choices that serve all users with care and attention
• Take initiative and prioritize workload while meeting project deadlines
• Experience working with a design system and using tools like Figma, Lyssna (UsabilityHub), and JIRA
• Preferred: Tracking the business impact of content design and communicating it to internal stakeholders
• Preferred: Writing experience in the digital fundraising space

Benefits

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups
• Community Engagement: Make a difference through our volunteering and Gives Back programs