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"The details are not the details. They make the design."
— Charles Eames
Drive end-to-end product design across key areas of Relay’s logistics platform while mentoring junior designers. Collaborate closely with Product, Engineering, and Data teams to create high-leverage user experiences and contribute to the design culture.
Responsibilities
- Drive end-to-end product design across key areas of the logistics platform (mobile and web)
- Take on complex, ambiguous problem spaces, translating them into clear, intuitive, and elegant user experiences
- Partner with Product and Engineering to shape product direction, balance user needs with business goals, and prioritize effectively
- Lead user research initiatives and embed insights into product decisions
- Maintain and extend the design system in collaboration with Engineering
- Contribute to the culture of design excellence through critique, documentation, and experimentation
- Provide mentorship and light management for 2+ designers, helping grow their craft and confidence
- Help shape how design works at Relay - from process and tooling to values and rituals
Requirements
- 7+ years of product design experience, with a strong track record as a senior or staff-level designer
- Experience mentoring other designers and an interest in team-building or line management
- A portfolio showcasing ability to solve complex problems with clarity, craft, and systems thinking
- Fluency in end-to-end product design (research to wireframes to high-fidelity UI and design specs)
- Ability to lead design work independently while driving alignment across stakeholders
- Experience in operationally complex domains (e.g., logistics, marketplaces, fintech) is a strong plus
- Comfort working in fast-paced, evolving environments with autonomy and initiative
- Deep collaboration skills and a clear, user-centered point of view
Key Skills
- End-to-end product design fluency
- Complex problem-solving with clarity, craft, and systems thinking
- Independent design leadership with stakeholder alignment
- User research and insight embedding
- Design system maintenance and extension
- Design culture contribution through critique, documentation, and experimentation
- Mentorship and management of junior designers
- Shaping design processes and values
Benefits
- Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success
- Private health & dental coverage
- 25 days of holidays
- Enhanced parental leave
- Hardware of your choice
- Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more)
About Relay Technologies
Relay is fundamentally reshaping how goods move in the online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans everything from fusion energy to space exploration), Relay is one of the fastest-scaling startups in Europe. Our mission: free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. Relay exists to break these barriers. We envision a world where more goods move more freely between more people– where buying and selling online is seamless, accessible, and open to everyone. In this future: - Delivery feels invisible: free shipping is the norm, and logistical friction disappears from consumers’ minds. - Retailers of all sizes thrive online: whether selling a £5 item or a £500 one, as delivery becomes universally efficient and cost-effective. Just as the internet eliminates friction from communication,
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