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"Design is thinking made visual."
— Saul Bass
As a Staff Product Designer, you will define the product’s design vision and strategy, translating user research and customer insights into elegant, intuitive experiences. You will balance hands-on design work with influencing product direction and mentoring fellow designers.
Responsibilities
- Define the design strategy and vision for the product, leveraging user research and customer experience to deliver a simple and intuitive experience.
- Influence product and engineering leadership to prioritize design problems and integrate solutions into the product roadmap.
- Communicate effectively with technical and non-technical stakeholders across all levels within the organization, showcasing strong storytelling skills.
- Mentor and coach designers to build a world-class design team, providing well-documented, actionable feedback on product and design.
Requirements
- Bachelor's degree in Design, Human-Computer Interaction, or a related field.
- 8+ years of experience crafting enterprise and large-scale consumer SaaS products.
- Proven ability to lead teams to successful outcomes through strong leadership and collaboration skills.
- Skilled in facilitating cross-functional Design Thinking workshops, conducting qualitative and quantitative user research.
- Good understanding of design and product metrics.
- Meticulous attention to details for comprehensive design reviews (interaction, visual design and UX copy).
- Passion for problem-solving, with a strong focus on delivering user-centric value through design initiatives with measurable outcomes.
Key Skills
- Strategic thinking
- Deep craft expertise
- Leadership and collaboration skills
- Facilitating cross-functional Design Thinking workshops
- Conducting qualitative and quantitative user research
- Understanding of design and product metrics
- Attention to details
- Problem-solving
- User-centric design
About Freshworks
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
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