Lead/Principal AI Product Designer

Design intelligent, adaptive experiences and lead the creation of AI-powered workflows. Collaborate with cross-functional teams to deliver cohesive end-to-end product experiences.

Responsibilities

• Designing Intelligent, Adaptive Experiences: Designing end-to-end product experiences, taking new products from 0 to 1.
• Design intelligent systems that balance usability, automation, and human–AI collaboration.
• Explore and shape AI-powered workflows where outcomes evolve dynamically.
• Apply strong interaction, systems, and visual design skills to solve real customer problems at scale.
• Contribute to Xero’s evolving design systems for both traditional and AI-native interfaces.
• Accelerating with AI and Emerging Tools: Use AI tools to accelerate exploration, storytelling, and prototyping.
• Grow AI adoption and fluency across the design team.
• Product and Strategic Thinking: Partner with Design, Product, and Strategy leaders to define a clear design vision aligned to broader goals.
• Work closely with Marketing, Product Management, and Engineering to deliver cohesive end-to-end experiences.
• Align design direction with product and company strategy.
• Contribute to the development and refinement of design patterns—or create new ones where neededScale and evolve solutions across teams and product areasMaintain positive relationships across teams and functions.
• Research and Insight-Driven Design: Partner with researchers and contribute to qualitative and quantitative research.
• Uncover deep insights into customer behaviour and emerging usage patterns.
• Collaborate on ethical, safe, and explainable AI practices.
• Relationship Management: Mentor and coach designers to make better product decisions.
• Influence, challenge, and enable teams to raise the bar on design quality.
• Help build and improve strategic design practices, tools, processes, and frameworks.
• Lead regular design sessions to guide and support cross-team collaboration.
• Simplify complex design and technology challenges, helping teams navigate them effectively.

Requirements

• Ability to learn, adapt and embrace new technologies and ways of working.
• Track record of innovating and delivering design experiences at scale.
• Demonstrated quality in design craft, process and thinking.
• The ability to work at a fuzzy high level, and deal well with ambiguity.
• Recognized as an expert within the field of design, with extensive design specialist knowledge.
• Excellent communication skills.
• An inclusive, collaborative approach that helps maintain our values and contributes to making Xero a great place to work.
• Experience with AI design tools as part of your core workflows and practice.
• Experience in designing multi-modal AI experiences across multi platforms and devices.
• Experience leading other designers working on complex software and services.
• Experience building and iterating on a product based on usage patterns, user feedback and an evolving strategic landscape.
• A portfolio that demonstrates high-quality design outcomes, Contributing to user experience and business value.
• A mastery of the entire design process from uncovering customer needs and pain points, to executing elegant interfaces.

Key Skills

• Ability to learn, adapt and embrace new technologies and ways of working
• Track record of innovating and delivering design experiences at scale
• Demonstrated quality in design craft, process and thinking
• The ability to work at a fuzzy high level, and deal well with ambiguity
• Recognized as an expert within the field of design, with extensive design specialist knowledge
• Excellent communication skills
• An inclusive, collaborative approach that helps maintain our values and contributes to making Xero a great place to work
• Experience with AI design tools as part of your core workflows and practice
• Experience in designing multi-modal AI experiences across multi platforms and devices
• Experience leading other designers working on complex software and services
• Experience building and iterating on a product based on usage patterns, user feedback and an evolving strategic landscape
• A portfolio that demonstrates high-quality design outcomes, Contributing to user experience and business value
• A mastery of the entire design process from uncovering customer needs and pain points, to executing elegant interfaces

Benefits

• Very generous paid leave to use however you’d like (plus statutory holidays!)
• Dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family
• Employee resource groups, wellbeing programming and allowances
• Medical, dental, vision, and disability insurance
• Fertility and family forming financial support
• 401k contribution matching
• 26 weeks of paid parental leave for primary caregivers
• An Employee Share Plan
• Beautiful offices with snacks and break areas
• Flexible working
• Career development