UX Designer, Senior Associate

The Senior Associate UX Designer will contribute to the design of patient experience products by creating user-centered designs and collaborating with cross-functional teams. Responsibilities include executing design tasks, conducting research, and iterating on designs to enhance user experiences.

Responsibilities

• Design execution (primary) - Identify and frame user-centered problems effectively
• Plan and facilitate problem identification and solutioning workshops
• Create low- to high-fidelity mocks, wireframes, content, and visual designs, and build interactive prototypes to communicate and test concepts and ideas
• Leverage and contribute to our patient design system and product-level patterns
• Plan and execute research experiments and heuristic reviews to evaluate the usefulness and usability of product features
• Collaborate with the product and engineering teams throughout the agile planning, design, and development process to deliver experiences that meet user needs
• Iteratively deliver responsive, accessible, implementation-ready designs
• Collaborate with your team, soliciting and providing feedback to ensure product experiences meet UX quality standards for workflow, interaction design, and content
• Design strategy and planning - Plan and execute exploratory research and experiments including conceptual prototypes to inform product strategy
• Contribute to the creation of service design and vision artifacts to influence product prioritization and planning activities
• Manage prioritization of your design work to keep your cross-functional team moving
• Assist in the definition and creation of success criteria and metrics
• Support your product and engineering teammates in building deep empathy for our users

Requirements

• Bachelor’s Degree (Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, or related disciplines) or equivalent experience
• 3-5 years of professional experience working in UX design
• Solid capability in UX creative and design techniques
• Highly proficient using Figma
• Experience facilitating and summarizing user research as part of field studies and in-person or remote evaluative testing
• Understand how to work within agile development process for the design, development, and delivery of software
• Strong verbal and written communication skills demonstrated by presentation and storytelling ability
• Experience designing for complex systems with multiple types of users, regulatory requirements, and dependencies spanning across teams

Key Skills

• Capable of working independently and prioritizing own work, with input from others
• Maintains sight of long-term strategy and overall vision while executing on detailed design
• Design simple, effective, and elegant interactions between users and products
• Create strong problem statements and metrics to ensure design solutions are achieving the right business and user outcomes
• Forge strong relationships and work collaboratively with a multi-disciplinary team
• Provide sound rationale for recommendations to gain others’ support and commitment
• Capable of managing ambiguity, change, and uncertainty, focusing on information at hand and making good and timely decisions to effectively keep work moving forward
• Adapt to ever-changing needs of a dynamic business with flexibility and willingness to jump into any aspect of work to help the team achieve results
• Seek out, absorb, and appropriately respond to feedback and guidance from design team leads and other colleagues
• Lead through influencing (without authority) to build consensus, resolve conflicting points of view, and change others’ minds

Benefits

• Health and financial benefits
• Perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces
• Flexibility with work-life balance
• Events throughout the year, including book clubs, external speakers, and hackathons