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"The details are not the details. They make the design."
— Charles Eames
As a User Experience Designer, you will shape the user experience of digital products, focusing on intuitive and technically sound solutions. You will organize content, develop information architectures, and deliver detailed wireframes and functional specifications while collaborating with cross-functional stakeholders.
Responsibilities
- Design holistic systems, flows, and interfaces for web apps and web portals, creating simple yet sophisticated interactions.
- Dive into the details to fully understand complex systems, proactively asking questions to deepen your knowledge.
- Create detailed wireframes, visual compositions, and prototypes that clearly communicate design intent, supported by user insights and analytics.
- Collaborate seamlessly with internal and external engineering teams, creating and maintaining design systems and interaction specifications.
- Guide and mentor other designers, raising the quality of work across the team.
- Facilitate design studios and working sessions with autonomy, leading mid-level project work with confidence.
- Stay informed on emerging tools and design concepts, contributing to pitches and business development efforts as needed.
- Foster team culture through collaboration, positivity, and openness to learning and feedback.
Requirements
- 3–5 years of experience in UX or product design, ideally with exposure to web portal/web app environments.
- Strong communication skills to articulate complex ideas to designers, developers, and non-technical team members.
- Proven track record of creative problem solving for large-scale, complex digital platforms.
- A detail-oriented and highly organized working style with the ability to multitask and meet deadlines.
- High proficiency in tools like Figma and Adobe Creative Suite.
- A portfolio showcasing work on complex digital products, technical projects, and collaboration with development teams.
- Prior experience designing within Salesforce or other CRM platforms is a plus.
- Experience working in Agile or fast-paced environments, contributing to sprints and stand-ups (plus).
Key Skills
- High proficiency in tools like Figma and Adobe Creative Suite
- Strong communication skills
- Detail-oriented and highly organized working style
- Experience with Agile or fast-paced environments
- Prior experience designing within Salesforce or other CRM platforms
Benefits
- Maternity and parental leave extra days
- Competitive benefits packages
- Vacation, compassionate leave, sick days, and flex days
- Access to online services for families and new parents
- Diversity and Inclusion Board with 12 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
- And more...
About Critical Mass
Critical Mass is a team of 1,800 inspired folks based in 13 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients. We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories. We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re
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