Lead UX Designer

The Lead UX Designer is responsible for driving the UX strategy and vision for multiple customer journeys, focusing on innovative design solutions. This role involves collaboration with diverse teams to create user-centered products and experiences across various channels.

Responsibilities

• Lead and facilitate active collaboration with strategists, researchers, product leaders, the Design Ops team, legal, regulatory, medical, labs, and the respective Experience Design team members to produce deliverables (e.g., wireframes, visual systems, interaction models, design specs, etc.) for multiple Journeys (e.g. 3+) in a given experience that are integrated, cross-touchpoint, cross-customer type, and cross-experience/journey
• Advocate for the incorporation of user research into the experience's UX vision, provide strategic rigor and thoughtfulness throughout the creation of products and experiences, from vision and conception to launch and optimization/governance - possess the knowledge and passion to articulate it clearly, confidently, concisely, and compellingly across audiences
• Serve as a subject-matter expert in all things design and help lead both partners and peers alike to help think how design drives utility and inspires, equally
• Remove impediments and ensure delivery of the overall experience vision & OKRs
• Building and maintaining collaborative relationships with senior leadership and other departments (e.g., Marketing) will also be required
• Research and stay up-to-date to help lead the adaption of the enterprise wide UX best practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Development teams; serve as an advocate for these standards, principles, processes
• Create systems and strategies that help designers thrive
• Lead the use of design thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed
• Provide leadership, mentorship, and support for more junior content staff
• Execute and help guide teams to create outstanding, cohesive, and connected experiences across projects and platforms
• Help develop comprehensive experiences by applying strategic design-thinking methodologies by providing a clear point-of-view, approach, and framework that guides effective design and implementation
• Maintain morale and support employee engagement initiatives
• Consistent demonstration of exceptional leadership qualities, including but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future
• Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assess employee performance and provide helpful feedback and training opportunities
• Help support the writing, editing, and testing of content, and lead its improvement that makes our products and experiences easier to use across Exact Sciences products and experiences
• Foster a welcoming environment regardless of background, sexual orientation, gender expression, religion, or ethnicity, and model these behaviors for the organization
• Understand and prioritize problems, opportunities, and solutions that contribute to the product roadmap, strategy, and vision leveraging data, research, industry trends, and business objectives
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
• Ability to effectively manage legal reviews and feedback cycles
• Support and comply with the company's Quality Management System policies and procedures
• Ability to act with an inclusion mindset and model these behaviors for the organization

Requirements

• Bachelor’s degree in Design, Marketing, Business, Life Sciences, or related field of study; or High School Degree/General Education Diploma and 4+ years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree
• 8+ years of experience working as a UX Designer, with at least 5 years experience
• Extensive experience in applying techniques and methods of modern user experience design, discovery, and delivery – along with expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Miro, Jira)
• Experience with content management systems (Sitecore a plus) and user testing tools
• Experience in simplifying and communicating complex ideas to broad audiences
• Experience in managing a design process from strategy to delivery of final product
• Experience in collaborating with and influencing product, engineering, design, and operational teams
• Experience in creating designs that optimize for varied ecosystems that leverage known persona or archetypal work, SEO, and measurement objectives
• Advanced understanding of accessible, inclusive, and equitable design
• Experience with the principles of Agile/Scrum/Kanban
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team
• Ability to effectively plan, organize, and prioritize work
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation
• Authorization to work in the United States without sponsorship
• Strong working knowledge of HTML, CSS, JavaScript, Adobe Creative Suite applications, and associated design tools
• Demonstrated strong understanding of the current web and mobile technology landscape
• Advanced understanding of human centered design and design thinking methodologies
• Experience creating accessible, inclusive, and equitable design
• Knowledge of best-in-class design systems (Material, Carbon, Fluent, etc) and their pros and cons
• Experience in evolving/adapting design systems or building them from scratch
• Extensive experience problem-solving, organizational, and analytical skills with the ability to evolve UX strategy based on research, data, and industry trends
• Strong analysis skills; including, but not limited to, process and user flow definition
• Extensive experience in translating complex user, business, operational, and technical requirements into clear, accurate, compelling user experience deliverables
• Experience in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning
• Experience recruiting, coordinating, developing, and managing a team
• Excellent written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership)
• Experience in healthcare, wellness, or digital health is a plus
• Experience with service design and operations is a plus
• Experience with both B2C and B2B products and/or services is a plus
• Experience within large organizations is a plus
• Experience with Sitecore, React, and Angular frameworks is a plus

Key Skills

• Strong working knowledge of HTML, CSS, JavaScript, Adobe Creative Suite applications, and associated design tools
• Demonstrated strong understanding of the current web and mobile technology landscape
• Advanced understanding of human centered design and design thinking methodologies
• Experience creating accessible, inclusive, and equitable design
• Knowledge of best-in-class design systems (Material, Carbon, Fluent, etc) and their pros and cons
• Experience in evolving/adapting design systems or building them from scratch
• Extensive experience problem-solving, organizational, and analytical skills with the ability to evolve UX strategy based on research, data, and industry trends
• Strong analysis skills; including, but not limited to, process and user flow definition
• Extensive experience in translating complex user, business, operational, and technical requirements into clear, accurate, compelling user experience deliverables
• Experience in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning
• Experience recruiting, coordinating, developing, and managing a team
• Excellent written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership)

Benefits

• paid time off (including days for vacation, holidays, volunteering, and personal time)
• paid leave for parents and caregivers
• a retirement savings plan
• wellness support
• health benefits including medical, prescription drug, dental, and vision coverage