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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
The UX Designer II defines customer interactions and executes part of the design strategy for products. They work collaboratively with research to understand customer needs and propose creative solutions to design challenges.
Responsibilities
- Works collaboratively with research to help identify opportunities to better understand customer’s needs
- Understands how his/her role impacts customer satisfaction
- Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events
- Can work proactively with technology, product and other key stakeholders to come up with new and creative ideas
- Can generate new ideas by analyzing product data for insights
- Proposes solutions when faced with a new design challenge
- Seeks new ideas from other internal stakeholders
- Define user experience concepts and components for the product or project using tools such as wireframes, prototypes, and process flow diagrams
- Works with UX Researcher to understand the user needs
- Collaborate on when to execute usability testing for applicable projects
- Deliver established UCD solutions/processes
- Good interaction design skills and attention to detail
- Introduces new design patterns and style guides
- Can clearly articulate design rationale and concepts
- Proactively uses data to establish key metrics for projects
- Explores data from analytics packages, customer insight or other sources to understand context of research work
- Identifies gaps where data is needed
- Regularly tests design work with users in partnership with UX Research team
- Iterates research methods based on testing and data analysis
- Continually develops depth and breadth in key competencies
- Takes concrete actions relating to feedback to improve performance
- Actively seeks feedback from others
- Understands own strengths and weaknesses and looks for opportunities to build on both
- Is able to ask effective questions and collect facts from multiple sources in order to solve problems
- Is able to effectively identify and analyze problems and propose solutions
- Effectively manages day-to-day issues and problems without intervention
- “Brainstorms“ with others to look for different approaches to current process and tasks
- Looks for opportunities to develop new ideas or thinking within own role
- Experiments with new ideas as part of role
- Demonstrates effective conversational skills, including active listening and questioning
- Shares information relevant to own role
- Participates in team presentations
- Encourages co-operation between all members of the team
- Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team
- Helps people to resolve conflict
- Identifies and removes barriers to team performance
- Identifies ways for further collaboration across teams
- Establishes rapport with others on the team and across teams
- Works effectively with others to get work done
- Treats all individuals with respect
- Handles difficult situations, minimising conflict
Requirements
- 4-6 years of experience in UX design
- Very good knowledge of the tech stack of the organisation
- Understands the nuances of designing for different platforms
- Uses design software (Axure, Sketch, Invsion) to intermediate level
- Builds good working relationships with tech teams
- Uses relevant tools for communicating designs to developers
About Reed Technology
At LexisNexis Reed Tech, our mission is to enable the advancement of humanity by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results. Our overall success is measured by how well we deliver these results. Our workflow and analytic solutions enable the innovation ecosystem to be more effective and efficient at bringing meaningful innovation to our world. We serve researchers, law firms, department heads, patent offices, competition authorities, universities, and financial services firms. We seek to deliver better outcomes to anyone who creates, prosecutes, defends, and analyzes innovation. Our business is a division of Lexi
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