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"Design is thinking made visual."
— Saul Bass
Design core product experiences across the Command Center and Elements products, ensuring clarity and simplicity in complex financial workflows. Collaborate with product managers and engineers to scope, prototype, and ship thoughtful features while evolving the design system.
Responsibilities
- Design core product experiences across Command Center and Elements products
- Work end-to-end from early concept and wireframes to polished final UI
- Translate abstract, technical workflows into intuitive interfaces for loan officers, borrowers, and operations teams
- Own and evolve Pylon’s design system, ensuring consistency, scalability, and quality across the entire product
- Partner closely with product managers and engineers to scope, prototype, and ship thoughtful features
- Obsess over quality and simplicity. Every button, form, or chart should earn its place
- Bring a design voice to every conversation, contributing to product vision, roadmap, and company strategy
- Build and shape Pylon’s design culture from the ground up
Requirements
- 5+ years of product design experience, ideally in fintech, enterprise, or infrastructure
- Strong portfolio showcasing clean UX and high-quality UI craft
- Experience designing simplicity for highly-complex regulatory environments
- Strong Figma skills and comfort with AI prototyping tools
- Demonstrated ability to collaborate closely with engineering and product
- Ability to communicate design rationale clearly and concisely
- Experience owning and evolving a design system
- Comfort in fast-paced, ambiguous environments where velocity matters
- Must live in or be willing to relocate to the Bay Area (CA) or New York City
Key Skills
- Strong, principled opinions
- Obsession over the customer and upholding the highest standard
- Great ideas and the ability to see opportunities to improve the product and design team
- Ability to understand the space like a 20-year veteran in a short amount of time
- Exceptional craftsmanship and taste
- Desire to shape the entire customer experience
About Pylon
Pylon is the modern alternative to Zendesk, optimized for B2B. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
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