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"Design is thinking made visual."
— Saul Bass
Senior Product Designer, Payments
Rakuten Rewards • San Francisco, United States of America 🇺🇸
The Sr. Product Designer will lead design for key member-facing areas, including account pages and payment flows. This role involves executing designs, defining design vision, conducting user research, and collaborating with cross-functional teams.
Responsibilities
- Own the execution and delivery of designs for key areas including the member account page, Cash Back activity tracking experience, and payment/withdrawal flows. This includes creating wireframes, prototypes, user flows, and high-fidelity designs
- Define and champion the design vision for the Payments & Support squad, aligning with overall product strategy and business objectives. Translate user research, data insights, and business goals into compelling design solutions
- Develop a deep understanding of how our earnings and payment systems work. Become the go-to person for any and all questions related to earnings & payments. Stay up-to-date on industry trends and emerging technologies in these areas
- Collaborate with the research team to conduct user research, usability testing, and A/B testing to inform design decisions and validate solutions. Advocate for a user-centric approach throughout the product development lifecycle
- Work closely with product managers, engineers, UX writers, and other stakeholders to ensure alignment on design goals and deliverables. Effectively communicate design rationale and advocate for the best possible user experience. Partner with other squad leads on process improvement
- Mentor and guide other designers on the team, fostering a culture of design excellence and continuous improvement
Requirements
- Proficiency with design and prototyping software, e.g., Adobe Creative Suite, Sketch, Figma, InVision, After Effects, Principle, Framer X, Zeppelin
- Excellent communication skills, an engaging presentation style, and strong visual storytelling
- Deep proficiency in Figma and working with design-engineering workflows
- Comfortable leading work across platforms (native app, web, browser extension)
- A strong sense of visual and interaction design, with a track record of raising the bar
- Builder mindset: low ego, fast iterating, and always looking to unblock teams
- Opinionated but collaborative—able to set a vision while inviting contribution
- A solid understanding of user research methodologies (both quantitative and qualitative) and experience facilitating user testing sessions
- Experience utilizing and contributing to design systems
- Understanding of basic front-end constraints – comfortable pairing with engineers and making tradeoffs
- Design experience within an e-commerce or marketplace with a mobile-first mentality
- Minimum Qualifications: Bachelor’s degree or (equivalent work experience) in a design discipline including but not limited to: Human-Computer Interaction, Information Architecture, UI / UX, Graphic Design or Digital Media Arts
- 6+ years of experience designing digital products (web and iOS/Android) in close partnership with Product and Engineering
Key Skills
- Proficiency with design and prototyping software, e.g., Adobe Creative Suite, Sketch, Figma, InVision, After Effects, Principle, Framer X, Zeppelin
- Excellent communication skills, an engaging presentation style, and strong visual storytelling
- Deep proficiency in Figma and working with design-engineering workflows
- Comfortable leading work across platforms (native app, web, browser extension)
- A strong sense of visual and interaction design, with a track record of raising the bar
- Builder mindset: low ego, fast iterating, and always looking to unblock teams
- Opinionated but collaborative—able to set a vision while inviting contribution
- A solid understanding of user research methodologies (both quantitative and qualitative) and experience facilitating user testing sessions
- Experience utilizing and contributing to design systems
- Understanding of basic front-end constraints – comfortable pairing with engineers and making tradeoffs
- Design experience within an e-commerce or marketplace with a mobile-first mentality
Benefits
- Discretionary bonus
- Health, vision, dental insurance
- 401k matching
- PTO
- Volunteer Time Off (VTO)
- Other employee benefits as the company implements
About Rakuten Rewards
In Japanese, Rakuten stands for “optimism.” It means we are hopeful for the future and believe we can make tomorrow better by what we do today. So we challenge ourselves to evolve, innovate and experiment to create a more rewarding, happier future for everyone. Our Rakuten International portfolio spans e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our diverse businesses unite on a singular mission to make life more rewarding for our customers, our clients, our communities and each other. This dedication defines our vision for the future and animates our passion to reward every day. If you'd like to join our team, we'd love to hear from you.
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