Senior Staff Product Designer, Payments & Risk

Define and drive a long-term UX vision for the Payments and Risk Platform, ensuring alignment with Gusto’s strategic objectives. Collaborate with cross-functional teams to influence product strategy and deliver high-impact features that enhance customer experiences.

Responsibilities

• Define and drive a long-term UX vision for your product area, ensuring it seamlessly integrates with Gusto’s broader strategic objectives.
• Significantly influence product strategy, roadmap development, team OKRs, and overall project direction, acting as a key voice in decision-making.
• Balance speed with strategic foresight, delivering urgent customer improvements while ensuring they consistently elevate the long-term customer experience and align with our evolving vision.
• Collaborate closely with our research team to uncover deep user insights that directly inform and strengthen your design decisions.
• Contribute actively to Gusto’s vibrant product design leadership community, sharing your expertise and shaping our collective design excellence.
• Champion and evolve our design system and platform standards, applying them rigorously in your product work and identifying opportunities for their continuous improvement.

Requirements

• 10+ years of product design experience, with a proven track record of leading design direction across complex, high-leverage product areas.
• A strong history of shaping product strategy and driving design execution, delivering simple, intuitive experiences within complex or technical domains—ideally in platform or services contexts, and with an understanding of AI's capabilities in design.
• Exceptional ability to partner with Product and Engineering, influencing roadmap and systems decisions by translating technical constraints into superior customer outcomes.
• A holistic thinker who designs cohesive customer journeys that span digital products and human support, maintaining a high bar for quality and ensuring thoughtful, high-impact solutions reach customers.
• Demonstrated comfort thriving in ambiguity, leading through action, and prioritizing tangible customer impact over conceptual planning.
• A collaborative leader who brings strong opinions, engages in constructive debate, and helps teams align efficiently to advance work.
• A deep passion for Gusto's mission and a commitment to empowering small businesses through world-class financial tools.

Key Skills

• Product design experience, with a proven track record of leading design direction across complex, high-leverage product areas.
• Shaping product strategy and driving design execution, delivering simple, intuitive experiences within complex or technical domains.
• Partnering with Product and Engineering, influencing roadmap and systems decisions by translating technical constraints into superior customer outcomes.
• Holistic thinking, designing cohesive customer journeys that span digital products and human support.
• Comfort thriving in ambiguity, leading through action, and prioritizing tangible customer impact over conceptual planning.
• Collaborative leadership, bringing strong opinions, engaging in constructive debate, and helping teams align efficiently to advance work.
• Deep passion for Gusto's mission and commitment to empowering small businesses through world-class financial tools.

Benefits

• Competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto).
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.