Principal Product Designer

As the Principal Product Designer, you will shape how private-sector security teams engage with Axon’s real-time platform. Your work will drive the customer feedback loop, using research and prototyping to explore user needs and define product direction.

Responsibilities

• Conduct field and remote research to deeply understand our users, their environments, and their missions.
• Build a continuous user feedback loop—driving generative research, synthesizing insights, and shaping product direction based on real-world user needs.
• Lead experience strategy for enterprise users of the Real-Time Operations platform, including corporate security, operations teams, and analysts.
• Collaborate deeply with product, engineering, deployment, and sales to ensure we deliver scalable, intuitive, and responsible experiences that reflect user goals and business impact.
• Translate complex workflows into elegant, actionable, and context-aware designs.
• Design across the lifecycle—from early concepting and opportunity framing to high-fidelity prototypes and usability validation.
• Use systems thinking to model user journeys and connected workflows across multiple products, personas, and contexts.
• Serve as a design leader within RTO, helping set the vision, standards, and strategy for the broader experience platform.
• Act as an advocate for user-centered design across cross-functional teams, aligning stakeholders through insight, storytelling, and vision.
• Drive clarity in ambiguous problem spaces and elevate the enterprise experience across Axon’s real-time portfolio.

Requirements

• Experience: 12+ years of product design experience, including leading design for complex AI, ML, or enterprise-scale systems. Proven ability to own end-to-end user experiences across multiple products, with a focus on driving long-term UX strategy grounded in real-world use.
• Strategic Vision: Demonstrated success in setting and executing a UX direction that aligns with business priorities by working back from user behavior, constraints, and needs—not assumptions.
• Customer-Driven Practice: Deep experience engaging directly with users to explore their context, pressure points, and workflows—using design to test, learn, and uncover what does not work, as much as what might.
• Technical Fluency: Comfortable working with generative AI, large language models (LLMs), and emerging front-end technologies—especially where abstraction and complexity must be tamed through design.
• Clarity in Ambiguity: Skilled at navigating open problem spaces—identifying patterns, framing opportunities, and using design as a tool for sense-making and strategic clarity.
• Practice Impact: Brings strong design judgment shaped by years of hands-on product work. Not focused on trends or surface-level polish, but on building experiences that solve hard, real problems at scale.
• Leadership Through Insight: Able to clearly communicate design rationale, lead cross-functional discovery, and align diverse teams around user outcomes.
• Team Contributor: Invested in mentoring other designers, sharing methods, and helping raise the quality and ambition of design across the org.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs