UX Designer

The UX Designer creates and defines seamless and desirable experiences for Global Payments products through user-centered design principles. They oversee research and analysis, create actionable recommendations, and design user experiences across multiple devices and channels.

Responsibilities

• Defines UX Strategy by providing a clear vision and business strategy alignment, to ensure all stakeholders understand the user and the experience they desire
• Determines appropriate research method needed which could include usability testing, highly complex audience and task analysis, development of personas, heuristic evaluation, cognitive walkthroughs, field observations, interviews, card sorting and focus groups
• Oversees and performs the research and analysis of the results and creates actionable and detailed recommendations based on the user research to ensure users needs have been identified and communicated to project team
• Defines the patterns, navigation, structure and hierarchy by creating user stories and scenarios, highly complex process flows, mind maps and affinity diagrams, journey mapping and ecosystem diagrams while identifying opportunities and challenges to ensure the users' needs are met when they interact with our product and services
• Oversees and creates the design of the user experience through driving participatory design sessions, design evaluations, brainstorming sessions, creating low fidelity wireframes, high fidelity prototypes, simulations, story boards, visual design, developing user design patterns and style guides to communicate and gain feedback from the users and stakeholders
• Sets the design in line with accessibility guidelines to ensure compliance
• Ability to creatively solve complex user experience problems with elegant solutions
• Design and deliver wireframes, user stories, user journeys, and mockups optimized for our product and interfaces
• Work with developers to explain how the end result is supposed to work and control the quality of the implementation
• Support the development of our design system/platform
• Produce design assets that include user flows, wireframes, high-fidelity comps, design prototypes, and design specifications
• Ensure that your designs are coded properly
• Understand qualitative and quantitative research data, business goals and requirements, and translate them into functional designs
• Develop expert-level knowledge of competitive and complementary products
• Make timely, informed decisions that take into account the facts, goals, constraints and risks
• Ability to think high level about product strategy and vision and create solutions designed to scale and grow over time, as product functionality and content matures and as user requirements evolve
• Rapidly prototype using Figma or other tools
• Lead or participate in usability testing through prototyping and research efforts to ensure that all projects are driven by user needs and business outcomes
• Ability to prioritize and juggle multiple design stories at a time across multiple products (3-5)
• Excellent communication skills and able to defend the design decisions you make
• You’re able to take people along on the journey with you and explain how what you've designed should be implemented, verbally and in specifications

Requirements

• Bachelor's Degree Relevant Experience or Degree in: Interaction Design, Human Factors, or Related Field, and/or combination of relevant training and/or experience in lieu of degree
• Typically Minimum 6 Years Relevant Exp Researching and designing user experience solutions independently
• Experience with the agile / scrum way of working — including Design Sprints and epic/story writing
• Mastery of Figma or similar design tools (we use Figma)
• Experience with the Financial Industry

Key Skills

• UX design
• user research
• Figma
• agile methodologies
• communication
• storytelling
• interaction design
• human factors
• product design
• graphic/visual design
• human-computer interaction
• library science
• english
• information technology
• CSS3
• HTML5
• responsive design
• web accessibility compliance

Benefits

• Medical, dental and vision care
• EAP programs
• Paid time off
• Recognition programs
• Retirement and investment options
• Charitable gift matching programs
• Worldwide days of service