Find Work
"The details are not the details. They make the design."
— Charles Eames
Lead the UX vision and practice, managing the end-to-end design process from discovery to delivery. Champion the creation and adoption of a scalable design system while fostering a user-centered design culture.
Responsibilities
- Partner closely with Product, Engineering, and Marketing to develop intuitive user journeys that align with customer expectations and business goals
- Lead design efforts from discovery to delivery, with an emphasis on clarity, usability, and reducing cognitive load
- Champion the creation and adoption of a coherent, scalable design system, ensuring brand consistency across Deskpro’s product suite
- Foster a user-centred design culture through regular user research and usability testing, to inform design decisions and bring the voice of the customer into every iteration
- Establish lightweight, efficient processes for design collaboration
- Take a hands-on approach: creating wireframes, prototypes, high-fidelity UI, and product copy when needed
- Provide strategic, UX driven insight for innovative product features, particularly around emerging technologies such as AI
- Act as an advocate for UX best practices across Deskpro, mentoring team members and stakeholders about UX methodologies, and fostering an effective, collaborative design culture
Requirements
- Experience designing user-centric digital products, ideally with 5+ years in UX/UI or product design (or equivalent experience)
- Strong portfolio demonstrating ability to own and create scalable design systems in complex products end-to-end
- Experience building, managing, and scaling design systems, ideally within a growing technology company
- Bring strong user research and analytics skills, with an ability to translate insights into actionable designs for product improvement
- Strong cross-functional collaboration skills
- Combine pragmatic thinking with creativity, ensuring design outcomes are both innovative and aligned with business objectives
- Communicate clearly and effectively, particularly when explaining design choices and strategies to stakeholders
- Proficiency with tools such as Figma or similar design and prototyping platforms
- An interest in exploring how AI can augment and facilitate the process
- Understanding of accessibility standards and inclusive design principles
- Show leadership potential, mentorship experience, and passion for building and growing a user-centric, UX driven culture
Benefits
- Competitive Salary
- A mixture of autonomy over your own work and real responsibilities to the team and business
- Your choice of equipment
- We facilitate self-improvement: books, conferences, just ask!
- BUPA private healthcare & cash scheme
- Perkbox – giving you access to savings on shopping, gym memberships, eating out etc.
- Hybrid flexible working
- And the usual pension scheme, bike storage, season ticket loans, death in service etc.
About Deskpro
Deskpro is an AI-powered help desk that adapts to how your teams work, with the flexibility to choose where your data lives and how it's hosted. Whether you're helping customers or supporting your own people, it gives every department the tools to provide better, faster service while keeping data secure and compliant.
🔔 Never miss similar opportunities
Get notified when new UI/UX Design jobs that match your preferences become available. Set up personalized job alerts to stay ahead of the competition.