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"Simplicity is the ultimate sophistication."
— Leonardo da Vinci
You’ll lead the design of core product experiences and set the bar for UI craft, visual quality, and user delight. This role involves collaborating closely with PMs and engineers to drive product design initiatives from concept to execution.
Responsibilities
- Lead product design initiatives from concept to execution, in tight collaboration with PMs and engineers
- Help pioneer the next generation of AI-driven experiences by setting the standard for design innovation, harnessing the latest trends to push boundaries and redefine what’s possible
- Bring a strong visual and interaction design sensibility to the team, elevating product quality
- Proactively identify UX opportunities and advocate for innovative solutions
- Prototype using Figma and AI first prototyping tools like Lovable, V0, Cursor, etc.
- Push for systems thinking and champion AI as a creative and strategic advantage to help shape team practices that unlock innovation
- Drive design reviews and contribute actively to critiques, mentoring other designers as needed
- Influence product and UX strategy with a "get it done" mindset
Requirements
- A portfolio that demonstrates exceptional UI craft and a strong sense of interaction design and visual hierarchy (portfolio submission required)
- 3–5 years of experience designing user-facing products, ideally with some experience in fast-paced B2C or SaaS environments
- You're customer obsessed, deeply understand their problems and base your design decisions on their needs and goals
- Advanced skills in Figma
- You're a self-starter who takes initiative and doesn’t wait for permission to improve things
- An ability to influence teams and processes to drive change, not just follow along
- A direct communication style and high urgency - you value clarity, momentum, and fast decision-making
- Experience working with or contributing to design systems in cross-functional teams
Key Skills
- Advanced skills in Figma
- Experience working with or contributing to design systems in cross-functional teams
About Gorgias
Gorgias is the Conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
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