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"Simplicity is the ultimate sophistication."
— Leonardo da Vinci
Lead end-to-end design for AI/ML-powered product features and shape the foundational approach to AI design at MaintainX. Collaborate with cross-functional teams to define product strategy and conduct user research to validate solutions.
Responsibilities
- Lead end-to-end design for AI/ML-powered product features—from early concept through to launch.
- Shape the foundational approach to AI design at MaintainX, establish core design principles, UX heuristics and patterns specific to AI-powered experiences.
- Translate complex AI capabilities into simple, accessible user experiences for technical and non-technical users.
- Partner closely with PMs, engineers, and data scientists to define product strategy and roadmap.
- Lead design sprints, workshops and run ideation sessions to unlock AI feature designs.
- Conduct user research and usability testing to deeply understand user needs and validate solutions.
- Design and prototype experiences that make AI trustworthy, explainable, and actionable.
- Advocate for ethical and inclusive AI design, ensuring human oversight and clarity around automation.
- Contribute to and help evolve our design system with AI components and patterns.
- Mentor other designers and help raise the overall quality of design across the team.
Requirements
- 6+ years of experience in SaaS product design, ideally with 2+ years working on AI or ML-powered features.
- Strong portfolio showcasing shipped products with a focus on complex systems or data-heavy interfaces.
- Strategic thinker who can define the vision and design direction for AI across multiple products or domains. Can align teams around a clear UX strategy.
- Deep understanding of human-centered design, with the ability to bring structure to ambiguous problems.
- Comfort with technical constraints and a curiosity about how things work under the hood (bonus: prior work with LLMs, predictive models, or data visualization).
- Experienced in designing AI experiences that feel trustworthy, clear, and helpful ensuring users stay in control and understand what the system is doing and why.
- Experience collaborating closely with data scientists, ML engineers, or research teams.
- Ability to simplify complexity and communicate your decisions clearly and persuasively.
- Familiarity with designing for transparency, trust, and control in AI experiences.
Key Skills
- Proficiency with Figma and modern design tools
- Experience with user research methods and using data (quant + qual) to lead design decisions
- Experience with design systems and the maintenance and evolution of those systems
Benefits
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrolment program.
- Take what you need PTO.
About Maintainx
MaintainX is the leading maintenance and work execution software, designed specifically for industrial and frontline teams. We help companies streamline maintenance operations, improve asset management, and empower workers—all while delivering insights that can improve your bottom line. As a mobile-first platform, MaintainX delivers a modern, IoT-enabled solution for maintenance, reliability, and operations teams trusted by over 8k companies worldwide. If you’re looking for an AI-enabled CMMS solution that’s easy to use and implement, look no further. The MaintainX platform manages millions of work orders and assets, and is used by more than 500K frontline professionals globally. We help customers reduce unplanned downtime and increase asset availability, while meeting complex compliance needs and keeping workers safe. Ready to ditch the clipboard? Here's what we can help your team digitize: -Maintenance Work Orders -Preventive Maintenance -Safety Procedures -Safety and Environme
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