Web UI/UX Designer

Create intuitive and visually engaging user interfaces for SaaS products and e-commerce sites while optimizing customer journeys for acquisition and conversion. Collaborate with cross-functional teams to design and implement digital experiences, conduct usability testing, and maintain design consistency across platforms.

Responsibilities

• Create intuitive, visually engaging, and accessible user interfaces for SaaS products and e-commerce sites, ensuring design systems are consistent across platforms
• Develop and optimize end-to-end customer journeys, focusing on improving acquisition, engagement, conversion, and retention across pre- and post-shopping cart experiences
• Apply design thinking principles to empathize with users, define problems, ideate solutions, prototype designs, and test to iterate for continuous improvement
• Produce detailed wireframes and interactive prototypes to communicate design concepts clearly and gather stakeholder and user feedback early in the development process
• Create detailed user personas and customer profiles to guide design and strategy decisions
• Partner with product managers, developers, marketing teams, and other stakeholders to align design strategies with business objectives and user needs
• Manage stakeholder expectations effectively by communicating design rationale and facilitating collaborative decision-making
• Collaborate with content and development teams to design and implement digital experiences in Adobe Experience Manager, including templates, components, and content structures
• Conduct usability testing, user research, and analytics reviews to identify pain points and validate design solutions
• Explain design rationale and decisions clearly, using business metrics, design principles, and user data to align stakeholders and support iterative improvements
• Enhance site navigation, product detail pages, checkout processes, and post-purchase touchpoints to maximize customer satisfaction and drive repeat business
• Maintain and evolve style guides, component libraries, and brand guidelines to ensure a consistent and cohesive digital experience

Requirements

• 5+ years of professional UI/UX design experience, ideally in SaaS and/or e-commerce environments with a strong focus on high-conversion, direct response principles
• Proven track record designing and optimizing landing pages, funnels, and conversion-focused user flows that drive measurable business results
• Proficiency in Figma, MS Office, OSX and Jira or similar project management tools
• Hands-on experience working with Adobe Experience Manager (AEM) in a design or implementation capacity
• Deep understanding of UX principles, accessibility standards, responsive design, conversion rate optimization (CRO) best practices, and design thinking methodology
• Experience designing for both desktop and mobile environments
• Demonstrated experience creating user personas and mapping customer journeys
• Strong portfolio showcasing UI design skills, UX process, wireframes, prototypes, and e-commerce or SaaS project work and examples of projects where design directly improved conversion performance
• Ability to balance business goals, brand guidelines, and user needs in design decisions
• Excellent communication and collaboration skills, with experience working in agile or cross-functional teams
• High emotional intelligence and situational awareness to navigate complex stakeholder environments effectively

Key Skills

• Knowledge of HTML/CSS for collaboration with development teams
• Familiarity with Tableau and Adobe Analytics to inform data-driven design decisions
• Experience with personalization, A/B testing, and conversion rate optimization tools
• Strategic mindset that blends creativity with business acumen
• Passion for crafting exceptional user experiences that drive measurable business results
• Ability to thrive in a fast-paced, evolving digital environment

Benefits

• Work-life balance
• Celebration of differences and diversity and inclusion
• Culture of belonging
• Excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, LinkedIn Learning, Pet Insurance, Generous Vacation policy, and much more!