Senior UX Designer - Cloud Services F/H

Join Thales, a global leader in high technologies, as a Senior UX Designer. You will be based in Paris and work within the Thales Digital Factory, a team dedicated to the group's digital transformation. You will be responsible for improving the user and customer experience of our Software Factory product, a SaaS environment for software engineers. You will conduct UX research activities, map overall experience journeys, facilitate co-creation workshops, and collaborate closely with the Chief Product Owner and Product Owners.

Responsibilities

• Conduct UX research (user and client) to understand needs and identify opportunities
• Adapt UX research methods as needed (feedback collection, questionnaires, user interviews, usability testing, etc.)
• Map end-to-end user/client journeys and service blueprints, identify irritants, and translate opportunities into actions
• Facilitate co-creation workshops with clients, users, and team members
• Collaborate with CPO and PO to understand user needs and design optimal solutions
• Define and prioritize user experience improvement axes in teams
• Identify and co-design improvements for existing features and new functionalities
• Follow up on user experience/client improvement actions, iterate, and integrate into user-centered backlogs
• Centralize user research data in UX repository tools
• Evolve UX measurement methodology and usage of products/services
• Communicate effectively to share research successes and ensure global impact
• Collaborate with other service and cloud Trustnest platform designers for consistency and homogeneity

Requirements

• BAC+5/Master degree
• At least 8 years of experience, ideally in SaaS and/or software
• Expertise in UX research and user-centered design
• Experience with UX repository tools (Dovetail, Condens, EnjoyHQ)
• Proficiency in Figma
• Strong communication, analysis, and synthesis skills
• Autonomy, rigor, and organization
• Empathy and creativity
• Leadership skills
• Experience in service design (plus)
• Familiarity with B2B and/or SaaS environments (plus)
• Good mastery of English (C1 minimum)

Key Skills

• UX research
• User-centered design
• Figma
• Communication
• Analysis
• Synthesis
• Leadership
• Co-creation
• Collaboration
• User journey mapping
• Service blueprinting
• Usability testing
• User experience improvement
• Data centralization
• UX measurement
• English (C1 minimum)

Benefits

• Flexible working hours
• Social Committee subsidies (Sports, Culture, ...)
• Sick child leave