Senior Service & UX Designer

Join Tangity, a part of NTT DATA, as a Senior Service & UX Designer. In this role, you will enhance our Customer Experience and Service Design capabilities, collaborate with various teams, and deliver innovative experiences. You will lead design activities, manage research relationships, and provide feedback to junior team members. The ideal candidate will have experience in leading service design projects, coaching junior team members, and relevant product knowledge.

Responsibilities

• Enhance Customer Experience and Service Design capabilities.
• Collaborate with Design, Client Services, and PM leads, as well as consulting colleagues.
• Deliver innovative employee, customer, and user experiences.
• Lead interaction and service design activities on projects, including client workshops and defining design principles.
• Ensure work is grounded in a deep understanding of the people being designed for.
• Manage design research relationships with partners and clients or collaborate with internal research team.
• Evolving and innovating Service Design practices, integrating external and internal expertise.
• Provide feedback and direction to junior team members and assess their performance.

Requirements

• Proven ability to lead service design projects with multiple designers and manage complex design engagements.
• Master in Service Design methodologies and comfortable using relevant tools and templates.
• At ease collaborating with stakeholders to produce high-quality, detailed deliverables.
• Demonstrated experience in coaching and developing junior team members.
• Relevant product knowledge including Adobe CC, Invision, Sketch, Prototyping tool, and Axure.
• Entrepreneurial mindset, strong business acumen, and ability to inspire impactful design solutions.
• Strategic thinking, understanding of business issues, and long-term impact.
• User- and customer-centric design principles, effective communication, and problem-solving skills.

Benefits

• Tailored benefits supporting physical, emotional, and financial wellbeing.
• Continuous growth and development opportunities through Learning and Development team.
• Flexible work options.