Mixed Methods UX Researcher

Design and execute end-to-end research to inform product direction and improve user experience, working cross-functionally with product managers, designers, and data scientists.

Responsibilities

• Design and execute end-to-end research—quantitative and qualitative—across all stages of product development, from foundational exploration to concept testing, prototyping, and usability evaluation.
• Work cross-functionally with product managers, designers, and data scientists to identify and prioritize opportunities where research can inform product direction and improve user experience.
• Lead customized, high-quality studies that address both strategic and tactical questions, drawing from deep experience in mixed methods research.
• Own the research process, including scoping, methodology selection, recruiting, prototyping, fieldwork, synthesis, and reporting—adapting between rigorous and scrappy approaches as needed.
• Communicate insights clearly and persuasively to senior stakeholders and OpenAI leadership, influencing decisions through strong storytelling and stakeholder alignment.
• Build systems where needed—including scalable research frameworks or processes to address recurring product or user questions.

Requirements

• 7+ years of experience in user experience and/or market research, ideally in high-growth or high-ambiguity environments.
• Expertise in mixed methods, with fluency in qualitative techniques (e.g. interviews, usability) and quantitative approaches (e.g. surveys with large sample sizes, behavioral analysis).
• Track record of strong stakeholder collaboration, especially with senior product, data science and design partners.
• Strong written and verbal communication skills—you can distill complexity, tailor messages to different audiences, and influence decisions at all levels.
• Experience building systems or frameworks to scale research, answer recurring questions, or improve decision quality.
• Comfort with ambiguity and operational mindset—you can break through red tape, rethink processes, and find paths forward.
• Proven ability to drive impact, with research that meaningfully shaped product, design, or business outcomes.
• Mindset of ownership and accountability—you see yourself as a strategic operator, not just a researcher.

Key Skills

• Mixed methods research
• Qualitative techniques (e.g. interviews, usability)
• Quantitative approaches (e.g. surveys with large sample sizes, behavioral analysis)
• Stakeholder collaboration
• Written and verbal communication skills
• System building and framework development
• Operational mindset
• Impact-driven research
• Ownership and accountability