Crypto-Native UX Researcher (Remote - Mumbai, India)

Token Metrics is seeking a UX Researcher to design and conduct research to understand user needs and improve the user experience of our crypto investing platform.

Responsibilities

• Design and conduct qualitative and quantitative research (e.g., user interviews, usability testing, surveys) to understand the needs of Token Metrics’ users—ranging from retail investors to seasoned crypto traders
• Analyze user interactions with our platform and on-chain activities (e.g., wallet usage, trading patterns, token holdings) to identify friction points and opportunities for improvement
• Leverage blockchain data and tools (e.g., Dune Analytics, Etherscan) to complement user research with real-world crypto behavior insights
• Partner with designers to turn research findings into actionable UX recommendations, ensuring our analytics dashboards, prediction models, and tools are intuitive and impactful
• Engage directly with customers through interviews and feedback sessions to uncover their pain points, motivations, and goals in the crypto investing space
• Develop user personas, journey maps, and wireframes to align the team on user needs and guide product development
• Stay plugged into Web3 UX trends and crypto market dynamics, advocating for best practices that enhance trust, clarity, and engagement in our platform
• Present research insights and design proposals to stakeholders, connecting user needs to Token Metrics’ mission of delivering top-tier crypto insights
• Collaborate with product teams to iterating on features—like portfolio trackers, market signals, or AI-driven predictions—based on user feedback and testing

Requirements

• 3+ years of experience in UX research, user experience design, or a related field, with a portfolio of successful projects that demonstrate user-focused outcomes
• Crypto-native: Active participant in the blockchain ecosystem with hands-on experience using dApps, wallets (e.g., MetaMask, Trust Wallet), DeFi platforms, or trading tools
• Proven on-chain experience (e.g., trading, staking, yield farming, or governance participation) and familiarity with blockchain analytics tools
• Deep knowledge of user research methodologies and design principles, with the ability to apply them to the unique challenges of crypto interfaces
• Exceptional communication skills—able to articulate complex user insights and technical concepts to designers, developers, and leadership

Key Skills

• Deep knowledge of user research methodologies and design principles
• Exceptional communication skills