Sr. Product Designer

A Sr. Product Designer is needed to create personalized and profitable guest experiences for a leader in the restaurant software industry in a remote-friendly environment.

Responsibilities

• Collaborate with fellow designers, product managers, and engineers to shape thoughtful, user-centered solutions for Serve, our consumer white-label ordering platform
• Contribute to ideation sessions, workshops, and early concept development to explore and refine ideas as a team
• Translate complex requirements into intuitive, accessible experiences that meet both user and business needs
• Lead prototyping and user testing efforts to gather feedback and iterate toward the best possible solution
• Champion a research-informed design process—embedding insights from user studies, analytics, and feedback loops throughout
• Mentor junior designers and support team growth through thoughtful critique and coaching
• Actively use and evolve our design system, ensuring consistency while proposing new patterns as needed
• Inform product strategy through design thinking, offering perspectives that shape the roadmap and support strategic goals

Requirements

• Bachelor's or Master's degree in Design, User Experience, Human-Computer Interaction, or a related field, or equivalent practical experience
• Strong portfolio showcasing high-quality, user-centric design work and innovative solutions
• 5+ years of experience in product design, with a proven track record of leading successful design projects
• Skilled in Figma; open to candidates with transferable experience from Sketch or similar design tools
• Strong ability to think strategically and translate business goals and user research into compelling design solutions
• Excellent interpersonal communication and collaboration skills, with the ability to work effectively across diverse teams and with varied levels of investment across projects
• Deep familiarity with designing for consumer-facing products, ensuring solutions remain robust and intuitive for millions of users
• Experience integrating advanced analytics/metrics into the design process, using data to continually refine user flows and interfaces
• Proven ability to design for accessibility at scale, including a thorough understanding of compliance standards like ADA, WCAG, and Section 508
• Adept at orchestrating cross-platform consistency to deliver a cohesive user journey for broad audiences
• Comfort adapting to rapid iteration cycles and agile environments, ensuring design solutions evolve quickly alongside product updates
• Demonstrated leadership skills with the ability to mentor junior designers and lead projects to successful outcomes
• Deep commitment to user-centered design principles, with a track record of developing user-friendly and accessible products

Key Skills

• Figma
• Sketch
• User Experience Design
• User Research
• Accessibility Design
• Design Systems
• Prototyping
• User Testing
• Business-to-Business (B2B)
• Consumer-Facing Products

Benefits

• Remote-friendly environment
• If in the New York City area, the option to work remotely or in person at the headquarters office
• Opportunities to engage with executives and teammates in both professional and social settings
• Annual surveys to gather feedback and insights