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UI/UX Designer – Chatbot Interfaces & ServiceNow Virtual Agent (Contractual)

S M Software Solutions Inc • Italy

Onsite Contract Senior

We are seeking a UI/UX Designer specializing in chatbot interfaces and conversational AI, with expertise in ServiceNow Virtual Agent UI build/customization and Microsoft Teams integration.

Responsibilities

  • Design and customize UI/UX for ServiceNow Virtual Agent across enterprise applications
  • Develop intuitive and engaging chatbot interfaces focused on improving user experience
  • Integrate chatbot systems with Microsoft Teams for seamless cross-platform engagement
  • Collaborate with cross-functional teams including product owners, developers, and stakeholders
  • Conduct user research, create wireframes, prototypes, and high-fidelity designs using modern design tools
  • Advocate best practices for conversational AI design, usability, and accessibility

Requirements

  • 7+ years of experience in UI/UX design, specifically for chatbot interfaces or conversational AI
  • Strong background in ServiceNow Virtual Agent UI build and customization
  • Proven experience integrating chatbot solutions with Microsoft Teams
  • Proficiency in design tools like Adobe XD, Figma, Sketch, etc.
  • Deep understanding of conversational design principles and user psychology
  • Strong portfolio demonstrating chatbot and conversational AI projects
  • Excellent communication and team collaboration skills

Key Skills

  • UI/UX design
  • Chatbot interfaces
  • Conversational AI
  • ServiceNow Virtual Agent
  • Microsoft Teams integration
  • Adobe XD
  • Figma
  • Sketch
  • User research

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