UI/UX Designer – Chatbot Interfaces & ServiceNow Virtual Agent (Contractual)
S M Software Solutions Inc • Italy
Onsite Contract Senior
We are seeking a UI/UX Designer specializing in chatbot interfaces and conversational AI, with expertise in ServiceNow Virtual Agent UI build/customization and Microsoft Teams integration.
Responsibilities
- Design and customize UI/UX for ServiceNow Virtual Agent across enterprise applications
- Develop intuitive and engaging chatbot interfaces focused on improving user experience
- Integrate chatbot systems with Microsoft Teams for seamless cross-platform engagement
- Collaborate with cross-functional teams including product owners, developers, and stakeholders
- Conduct user research, create wireframes, prototypes, and high-fidelity designs using modern design tools
- Advocate best practices for conversational AI design, usability, and accessibility
Requirements
- 7+ years of experience in UI/UX design, specifically for chatbot interfaces or conversational AI
- Strong background in ServiceNow Virtual Agent UI build and customization
- Proven experience integrating chatbot solutions with Microsoft Teams
- Proficiency in design tools like Adobe XD, Figma, Sketch, etc.
- Deep understanding of conversational design principles and user psychology
- Strong portfolio demonstrating chatbot and conversational AI projects
- Excellent communication and team collaboration skills
Key Skills
- UI/UX design
- Chatbot interfaces
- Conversational AI
- ServiceNow Virtual Agent
- Microsoft Teams integration
- Adobe XD
- Figma
- Sketch
- User research
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