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UI/UX Designer – Chatbot Interfaces & ServiceNow Virtual Agent (Contractual)

S M Software Solutions Inc • Italy

Hybrid Contract

UI/UX Designer specializing in chatbot interfaces and conversational AI, with expertise in ServiceNow Virtual Agent UI and Microsoft Teams integration.

Responsibilities

  • Design and customize UI/UX for ServiceNow Virtual Agent across enterprise applications.
  • Develop intuitive and engaging chatbot interfaces focused on improving user experience.
  • Integrate chatbot systems with Microsoft Teams for seamless cross-platform engagement.
  • Collaborate with cross-functional teams including product owners, developers, and stakeholders.
  • Conduct user research, create wireframes, prototypes, and high-fidelity designs using modern design tools.
  • Advocate best practices for conversational AI design, usability, and accessibility.

Requirements

  • 7+ years of experience in UI/UX design, specifically for chatbot interfaces or conversational AI.
  • Strong background in ServiceNow Virtual Agent UI build and customization.
  • Proven experience integrating chatbot solutions with Microsoft Teams.
  • Proficiency in design tools like Adobe XD, Figma, Sketch, etc.
  • Deep understanding of conversational design principles and user psychology.
  • Strong portfolio demonstrating chatbot and conversational AI projects.
  • Excellent communication and team collaboration skills.

Key Skills

  • UI/UX design
  • Chatbot interfaces
  • Conversational AI
  • ServiceNow Virtual Agent UI build and customization
  • Microsoft Teams integration.
  • Adobe XD, Figma, Sketch
  • User-centered design
  • User psychology

About S M Software Solutions Inc

A company seeking a UI/UX Designer for chatbot interfaces and conversational AI.

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