UX Design Researcher

The Experience Design team is seeking a UX Design Researcher to conduct end-to-end customer experience research and support transformational opportunities within patient, customer, and employee experiences using Design Thinking and Human Centered Design methodologies.

Responsibilities

• Conduct CX/UX research, including user evaluation, insights, and testing (40%)
• Collaborate, facilitate, and design sessions (15%)
• Engage in business process and emerging technologies (10%)
• Analyze, synthesize, and develop strategy (10%)
• Communicate, report, and present executive read-outs (10%)
• Support design, iterative co-creation (10%)
• Manage stakeholder relations (5%)

Requirements

• Bachelor's degree in a research-related field (e.g., Human-Centered Design, Human Factors, Information Design, Psychology)
• 6-8 years of related working experience in CX or UX Research
• Strong foundation in qualitative research, with familiarity in quantitative methods and data analysis
• Experience with UX tools such as Smaply, UserZoom, and UserTesting
• Proficient in Google Workspace, MS Suite, Jira, Confluence, Adobe Analytics, Medallia, or similar tools
• Strong communication skills, both written and verbal, with high attention to detail

Key Skills

• User Evaluation, Insights, Testing
• Collaboration, Facilitation
• Business Process Analysis
• Data Analysis
• Strategy Development
• Communication
• Design Support, Co-Creation
• Stakeholder Management