Vice President, UX Researcher
Na • New York, United States
Onsite $90,000 - $168,000 Full-time Mid-level
BNY Mellon is seeking a mid-level User Experience Researcher. Contribute to strategic research initiatives for the Wealth Services platform.
Responsibilities
- Conduct and manage research projects aligned to assigned product experience
- Drive relationships and interactions with design and product experience leads
- Build relationships with product managers to influence multi-year roadmaps
- Manage communications around internal projects efficiently
- Lead specialized research practice areas to enhance overall practice maturity
- Take ownership in driving work forward while maintaining open communication channels
- Anticipate problems and proactively develop solutions
- Manage relationships with client-facing teams
- Lead trainings and workshops in area of expertise
- Contribute to enhancing team processes and organizational efficiency
- Conduct user needs analysis and behavioral research
- Facilitate user feedback on strategic business priorities and features
- Validate new designs and product features before development
- Conduct usability testing for early release and production software
- Contribute to feedback programs for live software
Requirements
- Bachelor's degree in psychology, user experience, design, or related discipline; advanced degree a plus
- 6-8 years of experience in UX research
- Deep expertise in facilitating qualitative research
- Strong analytical skills with ability to synthesize information
- Excellent communication and presentation skills
- Experience with enterprise feedback tools
- Experience in securities or financial services industry is a plus
- Ability to work with limited direction on new assignments
Key Skills
- User Experience Research
- Usability Testing
- User Needs Analysis
- User Feedback Facilitation
- Data Visualization
Benefits
- Highly competitive compensation
- Medical/dental/vision insurance
- 401(k)
- Life, disability, and ADD insurance
- Flexible global resources and tools
- Wellbeing programs
- Paid volunteer time
About Na
BNY Mellon is a leading global financial services company, known for its inclusive workplace and commitment to innovation.
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