Vice President, UX Researcher

BNY Mellon is seeking a mid-level User Experience Researcher. Contribute to strategic research initiatives for the Wealth Services platform.

Responsibilities

• Conduct and manage research projects aligned to assigned product experience
• Drive relationships and interactions with design and product experience leads
• Build relationships with product managers to influence multi-year roadmaps
• Manage communications around internal projects efficiently
• Lead specialized research practice areas to enhance overall practice maturity
• Take ownership in driving work forward while maintaining open communication channels
• Anticipate problems and proactively develop solutions
• Manage relationships with client-facing teams
• Lead trainings and workshops in area of expertise
• Contribute to enhancing team processes and organizational efficiency
• Conduct user needs analysis and behavioral research
• Facilitate user feedback on strategic business priorities and features
• Validate new designs and product features before development
• Conduct usability testing for early release and production software
• Contribute to feedback programs for live software

Requirements

• Bachelor's degree in psychology, user experience, design, or related discipline; advanced degree a plus
• 6-8 years of experience in UX research
• Deep expertise in facilitating qualitative research
• Strong analytical skills with ability to synthesize information
• Excellent communication and presentation skills
• Experience with enterprise feedback tools
• Experience in securities or financial services industry is a plus
• Ability to work with limited direction on new assignments

Key Skills

• User Experience Research
• Usability Testing
• User Needs Analysis
• User Feedback Facilitation
• Data Visualization

Benefits

• Highly competitive compensation
• Medical/dental/vision insurance
• 401(k)
• Life, disability, and ADD insurance
• Flexible global resources and tools
• Wellbeing programs
• Paid volunteer time