Senior UX Researcher

Join Exact Sciences as a UX Researcher to drive innovative digital customer experiences in cancer care, contributing to user journeys and OKRs.

Responsibilities

• Assist in the identification, planning, and execution of qualitative and quantitative research methods to understand users and their needs.
• Translate business needs and stakeholder requests into research objectives and tasks.
• Help synthesize research results and prepare clear presentations for the team and organization.
• Experience in creating personas, scenarios, storyboards, conceptual models, and other design artifacts.
• Demonstrate empathy for users, stakeholders, and colleagues.
• Work closely with the UX Research Manager and cross-functional partners to identify and solve knowledge gaps.
• Contribute to digital product creation at multiple phases and support implementation and post-implementation testing.
• Apply strong problem-solving, analytical, and creative skills.
• Apply strong organizational and time management skills.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Ability to communicate with designers about stimuli created in tools such as Figma.
• Support and comply with company quality management system policies and procedures.
• Maintain regular and reliable attendance.
• Develop an understanding of accessibility best practices.
• Advocate for UX vision of patient and provider experiences/journeys.
• Ability to act with an inclusion mindset and model these behaviors.
• Travel 5-10% of working time, may include overnight/weekend travel.

Requirements

• Bachelor’s degree in HCI, Psychology, Human Factors, Engineering, or related field; or High School Degree/General Education Diploma (GED) and 4 years of relevant experience.
• 2+ years of experience as a UX Researcher or equivalent role.
• Demonstrated ability to learn and implement various qualitative and quantitative UX research methodologies.
• Demonstrated ability to effectively engage and communicate with a cross-functional team.
• Demonstrated ability to learn, understand, and break down complex business operations, customer journeys, user needs, and workflows.
• Experience with UX research utilizing methods such as usability studies, contextual inquiry, or surveys.
• Understanding of both exploratory and evaluative UX research.
• Comfort with moderating and/or notetaking during usability sessions.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Key Skills

• UX research methodologies.
• Cross-functional team collaboration.
• User journey and experience mapping.
• Accessibility best practices.
• Figma, Adobe Suite, or similar design tools.
• HTML capabilities.
• Time management and organization.
• Empathy-driven design.

Benefits

• Paid time off including vacation, holidays, volunteering, and personal time.
• Paid leave for parents and caregivers.
• Retirement savings plan.
• Wellness support.
• Health benefits including medical, prescription drug, dental, and vision coverage.