Vice President, UX Researcher

BNY Mellon is seeking a mid-level User Experience Researcher to support research projects across their product teams, particularly in the Wealth Services platform. The role involves conducting user needs analysis, usability testing, and ensuring adherence to UX research best practices.

Responsibilities

• Conduct and manage research projects aligned to assigned product experience and strategic research efforts
• Drive relationships and interactions with design and product experience leads
• Build relationships with product managers to influence multi-year roadmaps
• Manage communications around internal projects efficiently
• Lead specialized research practice areas to enhance overall practice maturity
• Take ownership in driving work forward while maintaining open communication channels
• Anticipate problems and proactively develop solutions
• Manages relationships with client-facing teams
• Lead trainings and workshops in area of expertise
• Contribute to enhancing team processes and organizational efficiency
• User needs analysis and behavioral research
• Facilitating user feedback on strategic business priorities and features
• Validating new designs and product features before development
• Conducting usability testing for early release and production software
• Contributing to feedback programs for live software that integrate into QA and product workflows

Requirements

• Bachelor's degree in psychology, user experience, design, human-computer interaction, or related discipline; advanced degree a plus
• 6-8 years of experience in UX research
• Deep expertise in facilitating qualitative research, with broad knowledge across multiple methodologies
• Strong analytical skills with the ability to synthesize information
• Excellent communication and presentation skills
• Exceptional attention to detail and organizational skills
• Experience with enterprise feedback tools such as Qualtrics, Medallia, Foresee, etc.
• Experience in securities or financial services industry is a plus
• Ability to work with limited direction on new assignments

Key Skills

• UX research
• Qualitative research
• Analytical skills
• Communication and presentation
• Organizational skills
• Enterprise feedback tools

Benefits

• Competitive compensation
• Access to flexible global resources and tools
• Generous paid leaves, including paid volunteer time
• Health, financial, and wellbeing programs
• Wellbeing and balanced life through inclusive employment policies and employee forums