Product Design Lead – Account Opening

We are looking for a Lead Product Designer for M&T Bank to lead the design of the account opening experience across digital, in-branch, and call center channels.

Responsibilities

• Lead design for the digital and in-branch account opening experience
• Partner with business and product to understand goals, requirements, and customer needs for sales and onboarding across channels
• Use research and data to identify pain points in the application process and propose improvements
• Utilize user-centered design methods across the product lifecycle
• Collaborate with developers to ensure delivery of accessible, responsive, usable solutions across desktop and mobile devices
• Facilitate and lead cross-functional design thinking workshops
• Mentor Product Designers on the team and contribute to design system patterns
• Contribute to storytelling, vision-setting, and relationship-building with stakeholders

Requirements

• Bachelor’s degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 5 years of relevant experience; or, in lieu of a degree, a combined minimum of 9 years education and/or relevant product design work
• Hands-on experience designing complex workflows, forms, or digital applications, especially in financial services or regulated industries
• Strong proficiency with Figma and Adobe design tools
• Demonstrated ability to work across multi-step user journeys
• Experience defining, documenting, and iterating on form patterns, instructional copy, and information architecture
• Skilled at partnering and building relationships with engineers and product to ensure high-quality implementation of designs
• Experience conducting and incorporating usability testing and customer feedback into iterative improvements
• Understanding and experience implementing accessibility standards, mobile and desktop responsive design, and leveraging design systems for UX consistency

Key Skills

• Complex workflows
• Forms design
• Digital applications
• Figma
• Adobe design tools
• User journeys
• Form patterns
• User testing
• Accessibility standards
• Responsive design
• Design systems