Senior UX Researcher (L5)

Join Instacart as a Senior UX Researcher to refine machine-learning powered products in the Online Grocery team, focusing on user needs and ML outputs.

Responsibilities

• Conduct qualitative and quantitative research to understand user needs, pain points, and expectations around ML-powered features
• Design studies to evaluate the usability and effectiveness of ML outputs
• Translate research insights into principles and guidelines for training and evaluation data
• Establish feedback loops for continuous improvement of ML models based on user insights
• Collaborate with data science and other functions on experiments to validate changes and measure impact
• Work with designers to create interfaces that explain and visualize ML outputs
• Synthesize findings into actionable insights that propel product development

Requirements

• At least 5 years of professional experience in UX research
• Expertise in qualitative and quantitative research methods
• Experience designing for ML-powered products
• Knowledge of ethical AI principles and practices
• Excellent communication skills
• Bachelor’s or Master’s degree in Psychology, Cognitive Science, HCI, Statistics, Data Science, Anthropology, or a related field
• Can speak to experience managing multiple simultaneous projects

Key Skills

• UX research
• Machine learning
• User needs assessment
• Data analysis
• User interface design
• Collaboration with cross-functional teams
• Project management

Benefits

• Highly market-competitive compensation
• Flex First remote work policy
• Eligible for new hire equity grant as well as annual refresh grants
• Comprehensive benefits offerings