SAP UX Designer

12-month W2 contract for a UX resource to streamline the call center specialist experience in SAP C4C, located in Charlotte, NC. Pay range is $48.00 to $53.00 per hour.

Responsibilities

• Collaborate with optimization team and call center staff to understand their needs and challenges
• Analyze the current SAP C4C system and identify areas for improvement
• Design and implement user-friendly interfaces and workflows to enhance the call center specialist experience
• Conduct usability testing and gather feedback to refine designs
• Work closely with developers to ensure seamless integration of UX improvements
• Create documentation and training materials to support the adoption of new workflows

Requirements

• Bachelor's degree in a relevant field; or 5 years experience in lieu of a degree
• Minimum of 4 years of related experience in product design
• Proficiency in design tools such as Figma, Adobe XD, or Sketch
• Strong understanding of user-centered design principles and methodologies
• Experience with SAP C4C or similar CRM systems is a plus
• Excellent communication and collaboration skills
• Ability to work in a fast-paced and evolving environment
• Experience in designing for call center or customer support environments (preferred)
• Familiarity with the challenges of high turnover and ongoing training demands (preferred)
• Knowledge of regulatory requirements and how they impact system design (preferred)

Key Skills

• UX design
• Figma
• Adobe XD
• Sketch
• User-centered design
• SAP C4C
• CRM systems
• Communication
• Collaboration

Benefits

• Self-funded ACA-compliant healthcare plan available to opt-in to