P
ETIC, Service Designer - Senior Associate
Pwc Middle East Enterprise Solutions • Cairo, Egypt
Onsite Full-time Mid-level
The Senior Associate Service Designer will craft and enhance the user experience across services, utilizing design thinking and service design principles.
Responsibilities
- Lead the design and development of service solutions from concept to implementation
- Utilize design thinking methodologies to facilitate workshops and co-design sessions
- Conduct qualitative and quantitative research to understand user needs and pain points
- Create prototypes and service blueprints to visualize and test service concepts
- Conduct usability tests and gather feedback to iterate and refine service designs
- Work closely with product managers, UX designers, developers, and stakeholders
- Monitor service performance and user feedback for continuous improvement
Requirements
- Foundational Service Design training or certification is a plus
- Excellent English language proficiency
- Product Management Experience with the above-mentioned skillset
Key Skills
- Design Thinking
- Ideation
- Testing
- Collaboration and Communication
- Prototyping
- User Journey Mapping
- Empathy Mapping
- Mind Mapping
- Sketching
- Collaboration
About Pwc Middle East Enterprise Solutions
PwC has a presence in the Middle East for 40 years, with a Technology & Innovation Center in Cairo, delivering high-quality technology solutions.
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