Experience Researcher - Senior Analyst

Experience Researcher to design, plan, and execute user research studies to inform design decisions and improve user experience.

Responsibilities

• Design and execute research studies effectively.
• Provide user research expertise and execution across products in a cross-functional environment.
• Develop research methodologies and test plans for products.
• Conduct research using a wide variety of qualitative and quantitative methods.
• Conduct internal cross-functional workshops using design-thinking methodologies.
• Synthesize research results into usable assets such as user personas.
• Collaborate with product teams to define success metrics from both qualitative and quantitative perspectives.
• Connect the entire product team with users through communication of research results.
• Develop a systematic approach to collecting, sharing, and communicating research insights.
• Partner with product teams to prioritize and identify key research topics.
• Respond to ad-hoc requests for metrics to guide design and product decisions.
• Spread knowledge, practices, and improvements in experience vertical community of practice.
• Stay current with trends in UX.

Requirements

• 3-5 years of conducting comprehensive research across multiple methodologies.
• Master of User Research craft, recognized for expertise in qualitative and quantitative methods.
• Effective mentor, building impactful relationships with junior researchers and cross-functional teams.
• Expert analytical and problem-solving skills with a strong foundation in data analysis and statistical methods.
• Proficient in using research insights to advocate for a customer-focused and product-driven mindset.
• Exceptional communication and collaboration skills, with the ability to present research findings clearly.
• Inspirational player-coach, capable of leading research efforts for large teams or independently driving research initiatives.
• Adept at conducting rapid, iterative research to inform product decisions.
• Bachelor’s degree in Cognitive Psychology, Experimental Psychology, or a related field; PhD or other advanced degree preferred.

Key Skills

• Focus groups, ethnography, concept validation, usability testing, card sorting, surveys, mobile testing.
• Data analysis, statistical methods, and the creation of metrics dashboards.
• Experience with the Deloitte University (DU) and Leadership Center in India.

Benefits

• Deloitte offers a broad range of benefits, including well-being programs, learning and networking opportunities, and a positive, supportive culture.