Experienced Content Designer - Design

Plaid is looking for an experienced Content Strategist to join its Design team, focusing on creating a consistent voice and tone across product experiences.

Responsibilities

• Work with PMs, Engineers, Product Designers, and Researchers to build best-in-class experiences for customers and consumers
• Collaborate closely with Brand Designers and Marketing to develop a consistent voice and tone from external communications through product experiences
• Prioritize the highest-impact content design opportunities and proactively propose new ways to approach content in those areas
• Develop the strategy, principles, and information architecture to enable Design teams to bring content-driven vision to life
• Bring excellent craft and a unique voice to product writing
• Contribute to the content system and partner closely with the Design Systems team
• Coach Designers and xfn partners on how to use the content system
• Build trust with customers and users and help reinforce their feeling of being in control of their privacy

Requirements

• 6+ years' experience as a content designer, content strategist, or UX writer writing for digital-first consumer experiences
• Experience leading complex, multi-phase content strategies to create customer- and user-centric product experiences
• Being impact-oriented, and knowing how to measure the success of your work through KPIs
• Ability to work autonomously, making prioritization calls and proactively identifying opportunities for greater content and design impact
• Strong collaboration skills to work side by side with product designers, researchers, brand designers, and cross-functional partners
• Comfort using design software (e.g., Figma, InVision, Sketch) to present solutions visually, lead collaboration sessions, etc.

Key Skills

• Content design, content strategy, or UX writing
• Complex, multi-phase content strategies
• KPI measurement
• Autonomous working, prioritization, and identification of content impact opportunities
• Collaboration with product designers, researchers, brand designers, and cross-functional partners
• Design software (e.g., Figma, InVision, Sketch)
• Content system development

Benefits

• Medical, dental, vision, and 401(k)
• Additional compensation in the form of equity and/or commission