Staff, UX Researcher (Ads UX)

Coupang • Seoul, South Korea

Full-Time Senior

Coupang Ads is seeking a UX Researcher to lead research projects, analyze user behavior, and improve the UX of ads products.

Responsibilities

Communicate with the Coupang Ads business and product teams on overall research projects
Analyze user behavior to identify needs, patterns, and provide business strategies
Identify and analyze issues in product and services, proposing improvement directions
Analyze customer pain points and propose UX priorities and solutions to the product team
Suggest methods and processes for efficient research and improvement of research quality
Propose ways to spread a customer-centric culture within the organization

Requirements

8 years of related experience in CX/UX Research, Market Research, etc.
UX planning and design-related work experience
Ability to deep dive into issues and derive insights from multiple data sources
Effective communication and collaboration with various teams
Efficient research planning within limited resources

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About Coupang

Coupang is a leading e-commerce and logistics company in South Korea, known for its innovative end-to-end services and customer-focused culture, delivering millions of products within a few hours across the country.

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Take the next step in your design career and join Coupang.

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