Senior Product Designer (Service Design)

Join Brex as a Service Design Lead, driving user-centered service experiences and onboarding processes. Work in San Francisco, New York, or Seattle with a hybrid schedule.

Responsibilities

• Lead the scoping, planning, and implementation of comprehensive service design projects, collaborating closely with internal stakeholders
• Identify and implement key areas AI can vastly improve efficiency across the overall Brex experience
• Work with key stakeholders to create and implement an innovative and world class customer onboarding experience
• Organize and lead workshops with cross-functional teams to brainstorm, innovate, and solve problems effectively
• Define a multi-channel approach and experiment what drives both the best conversion and best experience for our customers

Requirements

• Strong written and verbal communication skills, with a talent for detailed articulations of strategy, process, and leading cross-functional meetings to align teams
• Experience working cross-functionally with engineering, marketing, design, and product management teams
• Strong ability to craft a clear narrative and paint a vision that communicates and aligns teams
• Passion for team building and development
• 5+ years of design experience

Key Skills

• Figma
• Jira
• Looker
• Slack
• Google Apps
• Salesforce
• Chrome Console

Benefits

• Equity and other forms of compensation may be provided as part of a total compensation package