Senior UX Researcher - Banking

Square UXR is seeking a Senior UX Researcher to join their Banking team, focusing on conducting research to inform the development of financial products for businesses.

Responsibilities

• Lead and execute research across banking products, including savings, credit, and lending products
• Conduct multi-method, impactful research across the product lifecycle, from formative to evaluative
• Triangulate insights using a good balance of primary qualitative and quantitative research, along with secondary sources
• Collaborate with other researchers and cross-functional partners to ensure insights are informing the broader banking strategy, as well as core product launches and iterative improvements
• Effectively communicate research insights and findings to internal teams, leading with data-driven analysis and business relevant synthesis, via research reports and presentations
• Advocate customer needs through storytelling, including writing, visual, and verbal communication that helps other teams build empathy for our customers
• Collaborate with teammates in Design, Product Management, Data Science, Customer Operations, Voice-of-the-Customer, Marketing, and Engineering to build in research at appropriate times to inform the product cycle

Requirements

• 8+ years industry experience using a wide variety of methodologies such as one-on-one interviews, contextual inquiry, in-lab and remote methodologies, rapid iterative concept testing, surveys, log analysis, etc
• Familiarity with developing or using frameworks to align cross-functional teams and/or communicate complex concepts and insights
• Experience managing 3rd party vendors and agencies for recruiting, moderation, or end to end research support, when required
• Demonstrated ability to prioritize and manage a research roadmap across multiple teams or product spaces
• Experience in managing complex stakeholders and driving work to completion
• Ability to travel on a semi-regular basis to garner facetime with a distributed team
• Previous experience working on projects that build trust with customers or tackle sensitive subject matter

Key Skills

• Experience using a wide variety of methodologies such as one-on-one interviews, contextual inquiry, in-lab and remote methodologies, rapid iterative concept testing, surveys, log analysis, etc
• Familiarity with developing or using frameworks to align cross-functional teams and/or communicate complex concepts and insights
• Experience managing 3rd party vendors and agencies for recruiting, moderation, or end to end research support, when required
• Demonstrated ability to prioritize and manage a research roadmap across multiple teams or product spaces
• Experience in managing complex stakeholders and driving work to completion
• Ability to travel on a semi-regular basis to garner facetime with a distributed team
• Previous experience working on projects that build trust with customers or tackle sensitive subject matter

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning