Jaydon Maehs

Freelance UX Designer

GameChanger Kiosk

Feb 2025 — Present

• Designed end-to-end UI and workflows for an interactive kiosk system, delivering 8 key features and improving task flow and overall user experience
• Developed an entirely new workflow, including 27 new UI screens and redesigned 11 legacy screens, enhancing usability and visual consistency
• Delivered UX consulting to the development team and CEO, applying user-centered design principles and research to inform product decisions

Program Specialist

Brightspot Incentives & Events

Sep 2024 — Present

• Led UX design for a customer-facing chatbot for a telecom client, designed end-to-end conversational flows; achieved 60% automated support resolution, 2,500+ inquiries resolved monthly, and supported 8,000+ technicians with 24/7 assistance
• Redesigned a telecom referral program website, improving usability and engagement; drove a 22% increase in enrollments, 46% increase in referrals, and 80% increase in reward redemptions
• Developed standardized Power BI reporting templates adopted company-wide, improving data consistency and enabling data-driven decision-making

Freelance UX Designer & Consultant

Self-Employed

Mar 2022 — Feb 2025

• Delivered UX and product consulting across client projects, improving workflows and digital experiences
• Consulted for content creators, leveraging market analysis to increase creator rates by 5,900% and improve monetization
• Led and advised a network of 12 content creators, supporting growth across a combined audience of 1.6M+ followers

Sales & Marketing Associate

WebTPA

Jul 2023 — Sep 2024

• Designed 46+ customer-facing materials supporting 3M+ members, aligning with user needs and driving sales enablement
• Collaborated with sales teams to develop case studies and collateral, contributing to the acquisition of 5+ key clients
• Managed and organized a digital asset library of 1,000+ slides, improving team efficiency and enabling scalable content